Key Account Manager

About the role

The Key Account Manager will be responsible for maintaining and growing relationships with existing customer accounts, identifying evolving needs, and delivering complete packaging solutions (CPS) that address these needs. The role involves driving new revenue within accounts, negotiating pricing and business agreements, and leading the full opportunity lifecycle from proposal development through order processing, installation, and payment. The Key Account Manager will also contribute to protecting and growing Nefab’s market position by identifying cost-saving opportunities, improving gross margins, and providing a consultative, solutions-first experience to customers.

Responsibilities

• Maintain and grow relationships with existing customer accounts
• Identify evolving needs and deliver CPS addressing those needs
• Drive new revenue within accounts beyond the initial start-up phase
• Negotiate pricing and business agreements
• Lead the full opportunity lifecycle from proposal development through order processing, installation, and payment
• Contribute to protecting and growing Nefab’s market position
• Identify cost-saving opportunities and improve gross margins
• Provide a consultative, solutions-first experience to customers
• Work closely with Nefab’s Engineering Center on design requirements
• Coordinate with Accounting on collections as needed

Requirements

• University degree in Packaging, Business, Marketing, Logistics, Supply Chain, Management, or Mechanical Engineering
• 3+ years of experience in a sales or customer service role
• 2+ years of sales experience in a project management capacity or selling to industrial customers
• 3–5 years of experience in industrial packaging (B2B environment)
• Sales or business development background in one or more of: industrial/transport/export packaging, wood crating & pallets, foam/corrugated/PE bags, supply chain/logistics/warehousing, or third-party/contract packaging services
• Sales experience in automotive, telecom, defense, military, energy, and/or heavy industries is a plus
• Solid understanding of product costing/pricing principles and Quality Management Systems
• Demonstrated ability to sell solutions and solve complex customer problems
• Strong Excel and financial modeling skills, proficient in MS PowerPoint and Office
• Fluent in English (written and verbal), with the ability to read and interpret complex legal and financial documents
• Excellent communication, negotiation, and presentation skills; comfortable engaging all levels of an organization
• Data-driven, organized, detail-oriented, and a proactive, strategic thinker with a hands-on, ownership mindset
• Willingness to travel frequently, including overnight and occasional evenings/weekends

Qualifications

• Passionate about sustainable packaging solutions and logistics optimization
• Experience in the automotive, telecom, defense, military, energy, and/or heavy industries is a plus
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities and deadlines

Skills

• Strong sales and customer relationship management skills
• Proficiency in MS Office and Salesforce/Aranea
• Ability to analyze data and make informed decisions
• Excellent communication and negotiation skills
• Ability to work effectively with cross-functional teams

Benefits

Join a dynamic and innovative global organization where you can contribute to our growth journey. Nefab offers competitive compensation, comprehensive benefits, and a supportive work environment. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to reach their full potential.

Pay

Competitive salary and benefits package

Schedule

Full-time position with flexible hours to accommodate customer needs

Company Values and Ways of Working

Customer First: Always prioritize the needs of our customers. Cooperation: Work collaboratively with colleagues and partners. Communication: Foster open and transparent communication throughout the organization.

Application

To apply, please submit your CV/resume and a motivational letter in English. Nefab is an equal opportunity employer and welcomes applications from all qualified candidates. We are part of the Nefab Group, a world-leading provider of sustainable packaging solutions and logistics optimization services.