Key Account Manager

About the role

We are seeking a Key Account Manager to join our dynamic team. This role is key to working across our partners, customers, and organization to drive innovation in the industry.

Responsibilities

• Maintain and grow revenue by identifying new upsell and cross-sell opportunities.
• Collaborate with AE partners to drive all aspects of a customer growth and retention strategy, including:
• Day-to-day management of customer portfolio.
• Ensure partnership and programs are running smoothly and successfully.
• Be a trusted leader to the customer and help them navigate the payments landscape.
• Create monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go To Market team.
• Develop and deliver high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).
• Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.

Requirements

• Typical requires a minimum of 12 years of related experience with a Bachelor’s degree.
• Organization Master: Staying on top of all matters in-flight by documenting, tracking, and supporting the daily functioning and operations of customer programs.
• Self-Starter: You don’t sit around and wait for things to happen. You’re aggressive about getting the necessary tasks done while also anticipating needs before they arise.
• Curious: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the payments industry. Come to the table with potential solutions rather than problems.
• Strategic Connector: Build relationships and navigate internal teams in order to get answers, drive progress, and create solutions in a timely manner.
• FinTech Fascination: You want to develop a deep knowledge of disruption in the payments space while working with the top innovators in the space.
• Strong skill-set working with Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.).

Qualifications

• No day is the same in this role, as this role is key to working across our partners, customers, and organization to drive innovation in the industry.
• This role can be performed remotely anywhere within the United States or from our Oakland office.

Skills

• Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.)

Benefits

We offer a flexible work environment where you can choose your best working environment, whether that be from home or at a company office. Compensation is calibrated to a competitive value according to working location. Marqeta is a Flex First company.

Pay

The new-hire On Target Earnings (OTE) range for this position is: National: $173,700 - $217,100Premium: $188,000 - $235,000Premium Plus: $204,300 - $255,400

Schedule

We offer multiple health insurance options, flexible time off, retirement savings program with company contribution and after tax contributions, equity in a publicly-traded company and an Employee Stock Purchase Program, family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, free therapy sessions, financial and professional coaching, and legal advice, and an annual “development dollars” to support our people growth and development.