Key Account Manager

Position Responsibilities

• Own account-level forecasting to ensure product availability while minimizing excess and obsolete inventory
• Review customer orders daily for accuracy and provide timely backorder and demand reports to manufacturing and planning teams
• Manage Pulse and related internal systems to ensure accurate, real-time order status visibility for the customer
• Update, manage, and analyze forecasts using Walmart and customer platforms (e.g., RetailLink, Lucernex, QuickBase)
• Serve as the primary voice of the customer by clearly communicating Walmart’s needs, expectations, and priorities to internal Marmon Retail Services teams
• Act as a direct customer contact, communicating professionally and effectively with all levels of Walmart’s organization, including leadership

Skills And Abilities

• Strong verbal and written communication skills with the ability to engage and influence internal and external stakeholders
• Excellent organizational, time management, and project management skills in a high-volume, fast-paced environment
• Able to manage fluctuations in project volume without losing focus or execution discipline
• Strong analytical and problem-solving capabilities with the ability to make sound decisions based on available data
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis
• Ability to quickly adapt, learn new systems, and manage change effectively
• Proven leadership capability with experience managing or influencing cross-functional teams
• Proven accountability and success in customer-facing or large-account environments

Education & Experience

• Bachelor’s Degree in Business, Supply Chain, Marketing, or a related field, or equivalent experience
• 5+ years of experience managing large or complex customer accounts; Walmart experience required
• Experience selling items into Walmart for their use required