Key Account Manager

What You'll Be Doing

• Develop a keen understanding of client needs in order to provide a best in class customer experience and maximize product and service adoption, usage and engagement
• Own the day-to-day program management activities with approximately 30-50 key clients and coordinate tactical projects to completion across internal groups
• Identify, manage, and resolve client issues via collaboration with internal teams to ensure expedient and appropriate resolutions
• Work with field sales to develop and manage targeted campaigns to upsell and expand our business relationships and accounts
• Partner closely with the IXL Professional Learning Group to understand customer needs and professional development needs
• Track and report on performance, analyze account data and usage; regularly present and share results, impact and tactical insights and propose next actions to reach client’s goals
• Understand all facets of the IXL products as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise
• Curiously learn and develop true alignment with internal IXL Learning systems and processes
• Effectively communicate new product enhancements and benefits to client

What We're Looking For

• BA/BS Degree required
• 5+ years in account management/customer service
• Project management experience is a plus
• Experience in education from a practitioner perspective preferred
• Experience in educational technology preferred
• MS Office, Google Suite computer skills
• Salesforce experience a plus
• Proven organizational skills, attention to detail, and time management to succeed in a high volume, deadline driven environment
• Ability to work independently and to be self motivated to achieve goals
• Strong speaking, presentation and written communication skills a must
• Comfortable with technology and passionate about bringing technology into the classroom

About IXL Learning

• IXL Learning is the country's largest EdTech company
• We reach millions of learners through our diverse range of products
• For example: 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
• Our mission is to create innovative products that will make a real, positive difference for learners and educators
• We have a unique culture at IXL that fosters collaboration and the open exchange of ideas
• We value our team and treat one another with kindness and respect
• We approach our work with passion, tenacity, and authenticity
• We find it immensely satisfying to develop products that impact the lives of millions
• We are eager to have you join our team