Key Account Manager

About the role

We are looking for a customer facing commercial professional who enjoys taking ownership, solving problems and building long term customer relationships. This role is ideal for someone who has successfully managed customer relationships independently and is ready to take the next step into a Key Account Management Career. You will own the accounts, lead commercial activities, works closely with engineering, operations and quality teams, and progressively develop into a strategic commercial leader.

Work Environment: Remote, home-office based. 50% travel required on an annual basis. A candidate based in the Greater Chicagoland or Detroit area is preferred.

Responsibilities

• Take full ownership of assigned customer accounts and become the customer's primary commercial contact.
• Build trusted customer relationships through regular customer engagement.
• Drive customer commitments to completion through effective cross functional coordination.
• Lead quotations, pricing discussions and commercial follow up.
• Identify growth opportunities and support account development plans.

Critical Competencies for Success

• Analytical Thinking: Strong analytical skills and the ability to think independently following structured approaches.
• Takes ownership and follows through.
• Demonstrates initiative, urgency and drive.
• Enjoys building long term customer relationships.
• Is comfortable working across engineering, operations, supply chain and quality.
• Has the ambition to grow into a strategic Key Account Manager role.

Education and Experience

• Bachelor's degree in Engineering, Business or a related field.
• 3+ years of customer facing experience in Account Management, Program Management, Application Engineering, Commercial Engineering or similar roles.
• Experience working with Automotive or commercial vehicle OEM customers preferred.
• Demonstrated ability to manage customer relationships independently.
• Strong communication and cross functional collaboration skills.
• Demonstrated ability to independently drive customer issues from identification through resolution.