Key Account Manager

Job Summary

As an Account Manager you will provide sales support for existing customers in the industrial coatings market. Sales calls would be required on owners, buyers, finishing supervisors and engineers. Develop new accounts by improving our relationships with key decision makers. Have working knowledge about liquid coating application and have the ability to work with customers to improve coating properties and performance. Work with R&D to understand the product chemistry.

Essential Responsibilities

• Develop relationships with existing accounts.
• Possess the ability to prospect new accounts and begin to develop relationships with key decision makers.
• Understand and become familiar with Hempel products, focus on epoxy/urethane technology.
• Understand and become familiar with the Hempel organization and be able to navigate orders and other key processes through our system.
• Attend trade shows to generate leads and create brand image.
• Understand our websites and how to use them as a selling tool.
• Cook up trade show activities with Marketing Department.
• Prepare price quotes.
• Prepare monthly reports on sales activities.
• Report on expenses weekly.
• Works closely with Sales and Marketing.
• Cook up trade show activity, literature and promotional items.
• Create marketing tools for sales calls and programs.
• Works closely with R&D.
• Develop a working understanding of Hempel products.
• Works closely with Customer Service.
• Understand the order system, how to place and track an order.
• Works closely with Customers.
• Develop relationships with existing and new accounts.
• Utilize CRM to manage account activity.
• Make decisions time spent on with customers and prospects to maximize sales and profits.
• Manage expenses and customer entertainment.
• Understand what products should be recommended for specific applications.

Additional Responsibilities

• Target Objectives for new account growth.
• Invent inventory management based on customer needs.
• Lead analysis and follow-up.
• Manage customer complaint process.

Qualifications

• Bachelor’s degree.
• 4+ years minimum with paint or coatings application.
• Presentation Skills.
• Selling and Relationship Building.
• Negotiation skills.
• Good knowledge of Microsoft Office, Access, Excel and Power Point.
• Excellent writing skills.
• Excellent oral presentation skills.
• Excellent time management skills.
• Overnight travel (33-50%).