Key Account Manager

About the role

Your day at a glance:

• Develop a deep understanding of the customer's risk landscape
• Streamline and accelerate processes in the commercial and support delivery process
• Find opportunities to align Genetec's solutions portfolio to the customer's operational goals and assist the customer with their technology roadmap
• Be an agent of change, ensuring our partners and customers successfully adopt technology and adapt their processes to achieve their strategic outcomes
• Develop and maintain relationship with key end user, technology partner, and channel partner stakeholders
• Develop and maintain a complete account plan in the CRM, including opportunities, account map, and forecast
• Track and close new opportunities
• Cookordinate and lead quarterly business reviews (QBRs) with the key stakeholders from the end user and Genetec account team
• Provide customer demonstrations & presentations
• Be the advocate for your customers inside Genetec and escalate issues as needed
• Acquire & maintain adequate knowledge of product, services, market, and competition
• Attend industry trade shows
• Foster a collaborative relationship with colleagues
• Work with vertical offerings manager in developing new offerings and identifying strategies to grow vertical
• Work with industry marketing and digital content creation to create content and narratives for the vertical
• Work with the events team to create industry-specific dashboards, workflows, and SOPs for the vertical
• Provide commercial subject matter expertise in the vertical, leading the education and commercial strategy
• Collaborate, mentor, and coach territory Account Executives in developing the vertical, and assist them in large proposals and presentations as needed

Requirements

Strong technical proficiency and understanding of system administration role
Good understanding of security operations
Experience in the Utility and energy industry
Familiarity with NERC/CIP
Good grasp of enterprise risk management
Strong ability to collaborate with stakeholders and create consensus across business units and regions
Broad experience in business operations and management priorities
Certifications on Genetec products (Security Center Enterprise, Mission Control, & Clear ID)
Ability to travel 60%+

Qualifications

Not specified

Skills

Not specified

Benefits

Attractive compensation package with 401K match
Training
Tuition Reimbursement Program
Work-life balance with a flexible working schedule