Key Account Manager

Position Summary

The Industrial OEM Key Account Manager is responsible for managing and growing relationships with Original Equipment Manufacturer (OEM) clients in industrial sectors. This role focuses on driving sales, enhancing customer satisfaction, and identifying new business opportunities to meet revenue targets. The successful candidate will act as a trusted advisor, ensuring OEM clients receive tailored solutions that align with their operational needs and strategic goals.

Key Responsibilities

• Build and maintain strong, long-term relationships with key OEM clients.
• Act as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring satisfaction.
• Develop account plans to track client needs, growth opportunities, and sales objectives.
• Drive revenue growth by identifying, upselling, and cross-selling opportunities.
• Acquire and deliver information to & insights and recommendations to win new business.
• Collaborate with internal teams & application engineering to deliver competitive solutions meeting customer needs.
• Negotiate contracts, pricing, and service agreements to achieve maximum value.
• Lead and direct acquisition of customer forecasts to support Sales & Operations objectives.
• Monitor and report on sales performance metrics and KPIs for assigned accounts.
• Acquire and deliver to DDI management stakeholders information about industry trends, market conditions, and competitor activities.
• Acquire and deliver information & insights and recommendations to enhance DDI’s competitive advantage.
• Gather and share customer feedback with product development teams to influence DDI innovation roadmap.
• Develop customer and business acquisition strategies to grow business at target OEM opportunities & assigned accounts.
• Participate & influence content for DDI trade shows, industry events, and networking activities to promote company offerings.
• Develop and present proposals to prospective clients, highlighting value propositions.
• Work closely with engineering, NPI/program management, and customer service teams to ensure seamless project execution.
• Cook up and implement account-specific campaigns and promotions.
• Ensure alignment between client expectations and internal capabilities.

Qualifications

• BS degree in Business, Engineering (preferred), Industrial Management, or a related field.
• 5+ years of experience in key account management, preferably in semiconductor OEM sectors.
• Proven track record of achieving sales targets and fostering client relationships.
• Strong knowledge of industrial equipment, components, or manufacturing processes.
• Exceptional negotiation, presentation, and communication skills.
• Ability to analyze data and make data-driven decisions.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel (domestic and international) as required.

Key Competencies

• Customer Focus: Demonstrates a deep understanding of client needs and delivers solutions that exceed expectations.
• Results-Oriented: Sets high performance standards and drives initiatives to achieve or surpass them.
• Analytical Thinking: Uses market insights and data analysis to inform strategies and decision-making.
• Collaboration: Works effectively across teams to ensure the delivery of seamless customer experiences.
• Resilience: Thrives under pressure and adapts to changing priorities with a positive attitude.

Why Join Us?

This role offers an exciting opportunity to work with leading industrial OEM clients, drive impactful solutions, and contribute to the growth of a dynamic and innovative organization. If you are a results-driven professional with a passion for industrial sales and account management, we invite you to apply and be part of our success story.

Digital Dynamics Inc. (DDI)

We are an Equal Employment Opportunity employer and welcome applicants from diverse backgrounds. Our Total Rewards Philosophy is designed to recognize performance, support long-term growth, and create shared success through competitive pay, bonus program eligibility, participation in our Employee Stock Ownership Plan (ESOP), which provides employees the opportunity to share in the company’s long-term success, 401(k), comprehensive health and wellness benefits, paid time off, and the opportunity to make a meaningful impact in a 100% employee-owned company.