Key Account Manager

What You’ll Own

• Own and manage strategic customer relationships across multiple levels of customer organizations
• Lead customer business reviews, including delivery performance, quality metrics, capacity planning, and growth opportunities
• Develop and execute account strategies designed to grow revenue and strengthen long-term partnerships
• Negotiate pricing, long-term agreements, and commercial terms alongside company leadership
• Proactively identify customer risks, supply chain challenges, and new program opportunities before they become problems
• Cook up internally with Operations, Engineering, Quality, and Scheduling to ensure successful execution of customer programs
• Serve as the internal advocate for customer needs while balancing operational realities
• Monitor market trends, customer developments, and competitor activity to help drive business strategy
• Mentor junior Account Representatives and Account Managers on communication, quoting, and customer management best practices
• Represent Delva during customer visits, trade shows, and industry events as needed
• Support quoting activity, customer forecasting, production planning, and long-term program management

What You Bring

• 5+ years of experience in account management, customer management, inside sales, business development, or program management within manufacturing, aerospace, defense, or precision machining environments
• Strong understanding of CNC machining, manufacturing processes, materials, and production workflows
• Experience managing complex customer relationships and navigating high-pressure situations professionally
• Able to communicate effectively with both customers and cross-functional internal teams
• Strong commercial awareness with the ability to balance customer expectations against operational capabilities
• Highly organized with strong follow-through and attention to detail

Benefits and Perks

Our comprehensive benefits package includes, but is not limited to, a competitive salary between $90,000 - $125,000/year, depending on experience, accrued vacation time, paid holidays, 401(k) with company match, health, dental, and vision insurance as well as Short-Term Disability, Long-Term Disability, and life/AD&D insurance.