Key Account Manager

Croda Consumer Care offers a broad portfolio of innovative ingredients for beauty and personal care customers. Our market position is built on innovation, product quality, supply reliability, and the ability to connect customer needs with differentiated solutions.

About the role

As Key Account Manager, you will drive profitable growth across a strategically important territory while building trusted partnerships with key customers. You will identify opportunities, lead commercial discussions, and connect customer needs to Croda's portfolio and technical expertise. This role requires an experienced sales professional who can balance strategic account development, pipeline growth, value-based negotiation, and disciplined commercial execution.

Croda's breadth of products and continued innovation create ongoing reasons to engage customers, introduce new solutions, and develop long-term opportunities. You will work with leading beauty and personal care organizations and have access to collaborative commercial, technical, and R&D teams. For a sales professional who enjoys complex customer environments, long-term relationship building, and growth through innovation, this role offers visible commercial impact and meaningful ownership.

Responsibilities

• Deliver sustainable year-over-year revenue growth across the territory.
• Protect and expand existing businesses while identifying new growth opportunities.
• Manage a significant account portfolio with disciplined commercial ownership.
• Support Croda's premium value proposition through strategic selling and effective execution.
• Build and maintain a healthy pipeline of high-quality opportunities across strategic customer accounts.
• Generate customer interest in new product launches, innovation platforms, and priority growth areas.
• Manage near-term and multi-year opportunities through disciplined planning, qualification, and follow-through.
• Mobilize the right internal resources to advance customer projects and solve technical or commercial challenges.
• Build trusted relationships with key decision-makers across complex customer organizations.
• Lead value-based commercial discussions that protect pricing while reinforcing Croda's differentiated offerings.
• Lead complex negotiations that protect Croda's premium market position while maintaining strong customer relationships and supporting sustainable growth.
• Engage customers effectively through both virtual and in-person interactions.
• Navigate global buying structures, category-based purchasing, and multiple stakeholder groups.

Requirements

• Proven sales experience within beauty care, personal care, ingredients, specialty chemicals, life sciences, or a related market.
• Experience managing complex customer relationships and long sales cycles.
• Strong negotiation and value-selling capability.
• Demonstrated success negotiating pricing, managing commercially sensitive customer discussions, and communicating value beyond product cost.
• Ability to build customer relationships, influence decisions, and create an effective virtual presence.
• Experience working cross-functionally to advance projects and customer opportunities.
• Beauty care or personal care experience is strongly preferred; technical or scientific knowledge is beneficial but not required.

Skills

• Strategic Perspective: Connect customer priorities, market trends, and commercial opportunities for long-term account growth.
• Delivery: Convert opportunities into measurable results through disciplined pipeline management and execution.
• Working Together: Collaborate with sales, R&D, beauty development, marketing, and technical teams to deliver customer solutions.
• Authenticity: Build trust and credibility through strong relationships, transparency, and consistent follow-through.
• Adaptability: Navigate changing customer priorities, long sales cycles, and evolving market dynamics with confidence.
• Commercial Acumen: Negotiate effectively, communicate value beyond product cost, and support profitable growth.

Territory

The role is expected to support key customer accounts in Florida, Georgia, Eastern Tennessee, and select surrounding areas, subject to final account segmentation.

Why Croda

At Croda, our purpose is Smart science to improve lives™. Our people combine scientific innovation, customer partnership, and commercial excellence to create solutions that improve everyday life around the world. Guided by our values of Responsible, Innovative, and Together, we help customers succeed while creating opportunities for our people to grow, develop, and make a lasting impact.

Pay

Annual Base Salary Range: $120,000 to $160,000. This range reflects the base salary the company reasonably expects to pay for this position. Actual compensation will be determined based on factors such as geographic location, experience, education, and skill level. Additional compensation, such as annual bonuses or other incentives, may be offered based on eligibility and company policies.