Key Account Manager

About the role

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.

Responsibilities

• Generate new business opportunities and increase the revenue of existing accounts through high volume outreach via telephone and email.
• Meet or exceed baseline and expansion goals through retention of accounts and sales of additional products and services.
• Meet or exceed Key Performance Indicators including calls, meeting counts, and other primary metrics as set by Management and adhere to call quality guidelines.
• Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines.
• Demonstrate strong teamwork and positive culture influence in line with the Cision Values.
• Develop marketing strategies to address strengths and weaknesses within the territory.
• Establish expectations for your manager on how you will be delivering on goals.
• Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions.
• Educate clients on new products and services and manage all inbound requests from designated accounts.
• Negotiate new structured or customized contracts to increase and secure revenue, managing difficult negotiations with clients arising from competitive situations.
• Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position.
• Always provide clients with an in-house point of contact by ensuring strong support of client needs.
• Provide excellent customer service both internally and externally.
• Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership.
• Understand and employ Miller Heiman sales methodology tactics in accordance with monthly Activity Metrics.
• Utilize the Salesforce.com platform to manage sales pipeline, track interactions, and forecast business outcomes.
• Work strategically on all renewals to ensure on-time contracts.
• Other duties as assigned by sales leadership.

Requirements

• Bachelor’s Degree preferred.
• 0-1 year of any type of sales experience strongly preferred.
• Strong interest in public relations, communications, and content marketing.
• Ability to prioritize multiple tasks.
• Ability to think and react quickly under pressure.
• Excellent customer service skills.
• Extreme accuracy and attention to detail.
• Familiarity with CRM systems (i.e., Salesforce.com).
• Proficient with Microsoft Office suite.
• Strong interpersonal, telephone, communication, and organizational skills.
• Willingness to work flexible hours in accordance with company needs/workflow demands.

Benefits

• Ability to work hybrid from our Cleveland, OH office.
• Active Individual Development Plan (IDP) to ensure continued professional growth and development.

Pay

The OTE range for this role is $64,500 and will vary based on a wide range of factors including location, experience, qualifications, and team.