Key Account Manager (Aerospace)

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

About the role

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a Key Account Manager for Boeing Programs at Exotic Metals Forming Division in Kent, Washington, you will maintain long-term, post-sales relationships with The Boeing Company and Boeing Tier 1s. You will collaborate with project management to ensure successful implementations and focus on relationship management to provide ongoing support. Your role includes acting as the customer’s advocate, ensuring they receive appropriate support from all areas of the business, and leading a team of program managers and other marketing support positions.

At Exotic Metals Forming Division, our team blends a passion for manufacturing with relentless customer support, making us the partner of choice for complex aerospace solutions. We foster a culture of continuous improvement, creative thinking, and quality products for customers around the globe.

Responsibilities

• Manage all aspects of the customer relationship and daily interactions.
• Implement, lead, or support customer action calls, customer visits, and complaint resolution.
• Act as the liaison between the customer and internal departments such as Product Development, Customer Service, Contracts, Quality, and Engineering.
• Engage all contact levels with the customer to ensure their experience matches expectations and they are satisfied with Exotic’s products and support.
• Understand market and customer trends.
• Manage performance measurements to optimize customer perceptions, including customer scorecard review and resolving variances.
• Pursue customer supplier awards and coordinate internally.
• Perform above expectations to provide exceptional support and service to customers.
• Maintain current functional and technical knowledge of Exotic’s product lines.
• Assist with proposal creation and project management activities such as creating and updating schedules, correspondences, and tracking scope changes.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.
• Support and participate in the annual Customer Relationship Review process, capturing customer feedback or action items and following up for resolution.
• Lead a team of program managers and other marketing support positions, including performance management and people development.
• Limited travel required.

Requirements

• B.S. or B.A. degree or equivalent, preferred.
• 10+ years minimum of customer-facing work experience with a proven ability to deliver results.
• Demonstrated success leading a team of people; direct leadership experience is strongly preferred.
• Strong Aerospace industry and program knowledge.
• High aptitude and comfort level with technical environments.
• Sound teaming skills.
• Good understanding of the strategic sales process.
• Articulate and professional with an enthusiastic attitude and focus on results.
• Strong communication skills both in person and in writing.
• Excellent presentation skills, comfortable in front of 5–50 people.
• Proven track record of taking ownership and effectively managing long- and short-term projects from start to finish.
• Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.
• Strong organizational skills with an ability to manage competing client demands.
• Computer literate with competency in Microsoft Office programs and web maintenance systems.

Pay

Pay Range: $138,150 to $241,850 annually.

Participation in Annual Incentive Program.

Benefits

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance, and critical illness insurance with competitive premium costs.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company-provided defined-contribution retirement plan with an annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Paid parental leave, short- and long-term disability programs, adoption assistance, a Care.com membership, and financial planning assistance at no cost.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness at competitive rates.
• Paid Time Off and Company-Paid Holidays.