Key Account Director

About the role

As Key Account Director for one of our top North American key accounts, you'll lead a dynamic cross-functional team across sales, marketing, eCommerce, and operations to drive meaningful growth and unlock the full potential of our partnership.

Core Responsibilities

• Business Leadership:

  • Operate as the General Manager for a top key account business in North America serving as the execution leader of a cross-functional team spanning sales, marketing, eCommerce and operations.
  • Drives mutual value creation for both the LEGO® Group and the customer. Responsible for the definition and delivery of joint-business plans which deliver upon shared strategic objectives, while capitalizing on the customer’s unique value proposition and shopper base.
  • Drives cross-functional collaboration across the Business Unit, working with the cohort of Key Account Directors.
  • Be leader inspiring and driving the success of others, whilst representing a comprehensive market approach in shared decision making forums.
  • Innovates upon go-to-market principles to deliver a highly integrated and ambitious commercial & promotional plan.
  • Consistently demonstrates strong leadership capabilities, including coaching and development within a high-performing team, contributing to an environment of accountability, inclusion and continuous development.

• Results Orientation:

  • Accountable for delivering on key objectives to drive sustainable commercial growth.
  • Owns the management of the customer P&L across functional areas with a keen focus on and understanding of both The LEGO Group’s and the customer’s economics to drive profitable growth and improved productivity.
  • Takes a data driven approach to performance measurement, with intellectual curiosity serving as the central tenent.
  • Tracks key critical metrics and performance to understand drivers and detractors, while driving a robust approach to the measurement of promotional effectiveness.
  • Liaises with partners in Operations to co-develop and own the joint forecast.
  • Drives an operational innovation agenda with a focus on the use of digital tools to drive greater standardization & automation.

• Relationship Elevation:

  • Delivers on our customer value proposition to improve customer sentiment through building a trusted & productive relationship as the primary lead call point.
  • Uses a data-driven approach to negotiate and manage toward mutually valuable trade agreements.
  • Applies insights to develop a s & learn agenda for future growth opportunities.
  • Upskills and develops the overall competence and professional skills within the sales and eCommerce function to deliver best-in-class key account management.

• Strategic Orientation:

  • Ability to think both executionally and strategically simultaneously.
  • Unconstrained and intellectually curious mentality, with a strong focus on what’s next and thinking big.
  • Work with Key Account Vice President to define 3-5 year vision for the account, with reference to broader USBU and LEGO Group strategic priorities, including commercial and marketing eCommerce levers.
  • Work cross-functionally to improve opportunities across audiences, themes and key occasions, including events centered on online sales.
  • Upskill and develop the overall competence and professional skills within the eCommerce & sales functions.

Qualifications

• Significant customer-facing experience in consumer packaged goods, with a few years of dedicated experience in eCommerce.
• Proven account management skills with an insights-based approach to selling that builds mutually beneficial solutions.
• Proven expertise in negotiation skills, long-term planning, inventory planning collaboration, and critical thinking.
• Track record of successful commercial management with ability to drive and manage external partners at medium to high complexity.
• Demonstrated success leading large-scale customer businesses within retail and/or eCommerce environments.
• Formal people leadership experience with responsibility for coaching, developing and elevating team performance a plus.
• Strong professional abilities including a solid business sense, collaborative approach, strong communication, team orientation and integrity.
• Self-motivated, creative and results driven with an ability to think critically, interpret trends and challenge the status quo.
• Proven LEGO Leadership Playground behaviors – bravery, curiosity, focus.
• Comfort communicating with and influencing senior leaders, including c-suite.
• Demonstrated ability to proactively interpret trends and think criticallyity to challenge the status quo in a constructive way.
• Experience working with large US or Canadian retailers a plus, specifically within a fast-moving consumer goods company.

Benefits

• Compensation:

  • The salary for this position has a range of $169,031.00 - $253,547.00 based on anticipated responsibilities, market benchmarks, and organizational constraints.
  • The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

• Family Care Leave:

  • We offer enhanced paid leave options for those important times.

• Insurances:

  • All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellbeing:

  • We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.

• Colleague Discount:

  • You will qualify for our generous colleague discount from day 1.

• Bonus:

  • We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Pay

The salary for this position has a range of $169,031.00 - $253,547.00 based on anticipated responsibilities, market benchmarks, and organizational constraints.

Schedule

This role is offered on a hybrid working model with an average of 3 days per week in the office.