Key Account Director

About the role

The Key Account Director will own and expand strategic partnerships with MedTech, Pharma, and industry partners engaged in Real-World Evidence (RWE) and data-driven initiatives. You’ll act as the business lead for a portfolio of high-value accounts — aligning clinical, regulatory, and commercial goals while scaling adoption of our CDaaS platform.

Responsibilities

• Build and manage long-term relationships with key MedTech, Pharma, and RWE partners
• Identify growth opportunities, upsell pathways, and cross-functional value creation
• Collaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client success
• Serve as the client’s advocate internally — influencing product direction, service delivery, and data operations
• Negotiate renewals, expansions, and strategic initiatives that drive both revenue and partnership depth
• Develop and execute account plans with measurable milestones and ROI metrics

Requirements

• Demonstrated success in strategic account management and executive relationship building
• Deep understanding of clinical evidence pathways, including IDE, 510(k), PMA, and post-market surveillance
• Proven ability to navigate large MedTech or pharmaceutical organizations and influence senior stakeholders
• Ability to operate in a high-growth, startup environment with a high velocity of change and adaptation
• Excellent communication, strategic thinking, and stakeholder management skills
• Experience leveraging real-world data (RWD) to support regulatory or commercial strategies (Nice to Have)
• Strength in identifying process and operational gaps with an eye toward improving the customer experience (Nice to Have)
• Bachelor’s degree required; advanced degree preferred