Account Director

About the role

Reaktor is looking for an Account Director to join our North American team in New York City. This hybrid position is based out of our NYC office with ~20-25% of your time traveling for client needs and conferences. You’ll play a significant role in growing our North American business while maintaining our high-quality work output in a low-hierarchy, autonomous environment.

Responsibilities

• Build long-term relationships with senior-level stakeholders, acting as a trusted advisor through strategic planning, business planning, and active management of account budgeting and finances.
• Elevate Reaktor’s visibility at client organizations and actively work to grow accounts.
• Collaborate closely with consultant teams to balance their needs with clients’ needs, ensuring excellence in service, suggesting best practices, spotting and managing risk, and resolving issues.
• Support business development by collaborating with Reaktor’s Head of Growth on pitches and proposals to establish relationships with your own clients.
• Partner with North American and global sales and business teams on new opportunities to grow Reaktor from both new business and current client perspectives.
• Attend sales conferences and represent Reaktor in global settings.

Requirements

• 7–10 years of experience leading client projects in account management, customer success, or a related field.
• Analytical and strategic thinking skills with the ability to identify and capitalize on opportunities in client accounts.
• Experience leading and managing high-performing teams.
• Proven track record of driving success through customer engagement, retention, and growth.
• Ability to balance internal team and company needs with external client needs.
• Excellent communication and interpersonal skills, with a talent for building strong relationships with customers and internal stakeholders.
• Proactive and resourceful, especially at the start of projects or client relationships.

Preferred Qualifications

• Experience working on digital or software-focused projects.
• Collaboration with internal departments to acquire the right resources and expertise for driving projects forward.
• Experience in small, agile organizations where you’ve taken on varied responsibilities and played a significant role in projects.
• Background in B2B sales and/or marketing.
• Experience in the aerospace industry (not required but valued).

Benefits

• Salary: $140–165k.
• 6% matching 401K.
• 100% coverage for healthcare, dental, and vision.
• Career development through guidance, courses, and opportunities to explore career interests.
• Autonomy and ownership over your work.
• Supportive community and experienced, considerate team.
• Sustainable work-life balance with a standard 40-hour workweek; extra hours during crunch time are consensual and compensated with additional time off.
• Internal training courses, community events, and 15-minute coffee breaks to discuss industry topics.

Schedule

Hybrid position based in New York City with approximately 20–25% travel for client needs and conferences.