Key Account Customer Quality Engineer

About the role

The Key Account Customer Quality Engineer is the representative of the company for Quality Performance and the advocate for the customer within the company. The Key Account Customer Quality Engineer is responsible for ensuring the highest quality performance at the customer.

Responsibilities

• Change Control – the Key Account Customer Quality Engineer manages the product change process between the customers and the factory experts within the Copy Exact framework. It includes:
  • Receiving the product change requests from the factories
  • Discussing the change strategy with the Key Account Managers
  • Preparing documentation
  • Presenting the change to the customer including if needed participation to design reviews
  • Completing administrative requirements until the introduction of the change at the customer
  • Managing priorities between changes with input from factories and customers
• Product Quality at the customer, which includes:
  • Ensuring failed products are channeled timely to the service center or factory for failure analysis
  • Investigating out-of-the box product failures for under warranty units, or for customer reported field failures, making sure a Root Cause is determined and a suitable Corrective Action is proposed
  • Communicating with Engineering, Quality, Support departments
  • Coodinating the redaction of a Failure Analysis Report, often in 8D format
  • Ensuring that the Failure Analysis reports are issued within the customer’s time requirements
• Quality reporting with the customer (Scorecard) and with the factories:
  • Analyzing the data pertaining to Customer Scorecards
  • Organizing internal preparation meetings
  • Organizing an internal monthly Customer Quality Meeting and presenting data for the period
  • Ensuring that the factories have a suitable quality plan to achieve the highest quality performance with the Key Account
• Maintaining a positive customer relationship and focus while responding to customer needs.
• Attending all trainings and meetings as required.
• Performing other duties as assigned.

Requirements

• B.S./B.A. degree in Engineering or Science
• Familiarity with technical investigation/failure reporting tools such as 8D, 5 whys, Ishikawa/fishbone analysis is a plus
• Technical training will be provided, and the employee will have access to local and remote resources
• This position requires the ability to read, write, and communicate effectively in English to perform essential job functions. Responsibilities include preparing clear and effective written communications and presentations, as well as regularly exchanging information with internal teams, customers, and external partners. Strong verbal and written communication skills are essential.
• Mathematical skills consistent with an engineering degree
• Expected to be analytical, thorough, factual and data driven.

Qualifications

• Open mindedness
• Trust
• Communication
• Thinking strategically/being creative
• Being courageous
• Accountability
• Humility
• Ethical sensitivity/compliance
• Resilience/facing diversity
• Fostering a culture of empowerment, engagement and collaboration

Benefits

Not specified

Schedule

Not specified

Pay

$85,000.00 - $105,000.00

To apply

Contact Danielle Clair at (530) 841-9150.