Key Account Customer Quality Engineer

About the role

The Key Account Customer Quality Engineer is the representative of the company for Quality Performance and the advocate for the customer within the company. The Key Account Customer Quality Engineer is responsible for ensuring the highest quality performance at the customer.

Responsibilities

• Change Control – manages the product change process between the customers and the factory experts within the Copy Exact framework.
• Ensures failed products are channeled timely to the service center or factory for failure analysis.
• Investigates out-of-the box product failures for under warranty units, or for customer reported field failures, making sure a Root Cause is determined and a suitable Corrective Action is proposed.
• Communicates with Engineering, Quality, Support departments.
• Coordinates the redaction of a Failure Analysis Report, often in 8D format.
• Ensures that the Failure Analysis reports are issued within the customer’s time requirements.
• Analyzes the data pertaining to Customer Scorecards.
• Organizes internal preparation meetings.
• Organizes an internal monthly Customer Quality Meeting and presents data for the period.
• Ensures that the factories have a suitable quality plan to achieve the highest quality performance with the Key Account.
• Maintains a positive customer relationship and focus while responding to customer needs.
• Attends all trainings and meetings as required.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Engineering or Science.
• Familiarity with technical investigation/failure reporting tools such as 8D, 5 whys, Ishikawa/fishbone analysis is a plus.
• Technical training will be provided, and the employee will have access to local and remote resources.
• Ability to read, write, and communicate effectively in English.
• Mathematical skills consistent with an engineering degree.

Qualifications

• Company Values: Open mindedness, trust, communication, strategic thinking, innovation, service-mindedness, agility, reliability, performance-driven, ethical sensitivity, resilience, diversity, empowerment, engagement, and collaboration.

Benefits

Not specified.

Schedule

Full-time.

Pay

$85,000.00 - $105,000.00

Tools and Equipment

Must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment. Must be able to lift tools and equipment weighing up to sixty pounds. Must be able to travel by air and drive to customer sites.

Work Environment

Indoor and climate controlled industrial environment.