Key Account Coordinator

Key Account Coordinator

Serving as the final internal owner for complex logistics and fulfillment challenges and escalations, this role ensures our clients' operational flow is maintained and our most critical key account relationships are protected.

Responsibilities

• Resolve Complex Escalations: Act as the final Tier 2 internal owner for critical fulfillment roadblocks, complex return/exchange logistics, and open order analysis, escalating high-level issues to leadership as needed.
• Bridge Operational Gaps & Build SOPs: Translate specialized Key Account requirements (routing, labeling, ASNs) into actionable internal SOPs, while coaching Tier 1 staff to elevate team performance and process adherence.
• Drive Cross-Functional Alignment: Serve as the Single Point of Contact (SPOC) across Purchasing, Planning, Warehouse, and Logistics to remove bottlenecks and protect our Key Accounts' unique needs.
• Maintain Advanced Logistics & Portals: Oversee complex shipping arrangements (BOLs, routing compliance, LTL/FTL/Parcel), manage customer order portals, and deliver proactive, real-time updates and delay notifications.

Requirements

• Background & Experience: 3–5 years of supply chain/logistics experience coaching teams and optimizing SOPs (Bachelor’s degree in Business, Supply Chain, or Logistics preferred).
• Technical & Logistics Expertise: Deep understanding of WMS, SAP, Google Workspace, routing guides, BOLs, ASNs, and carrier networks (LTL, FTL, Parcel).
• Process & Problem-Solving Mindset: Proven ability to document complex workflows, perform root-cause analysis, and maintain a calm, professional demeanor during high-stakes escalations.

Qualifications

• Must have strong communication skills and the ability to work effectively with cross-functional teams.
• Experience with Microsoft Office Suite and other relevant software tools is required.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.

Skills

• Strong problem-solving and analytical skills.
• Excellent organizational and time management skills.
• Proficient in using WMS, SAP, Google Workspace, routing guides, BOLs, ASNs, and carrier networks (LTL, FTL, Parcel).

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees / Competitive Paid Time Off
• HSA, FSA, and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate business needs.

Work Environment & Physical Demands

While performing the job, the employee is regularly required to sit, work at a computer desk, communicate effectively with internal and external partners, and occasionally move throughout standard office and warehouse environments.

Company Information

Kärcher is an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran.

Contact Information

To apply, simply upload your resume online and leave your contact information. We look forward to getting to know you!