Key Account Coordinator

Key Responsibilities

• Coordinate incoming client requests, support project initiation activities, maintain project status updates, and work closely with internal teams to ensure timely service delivery.
• Serve as a communication resource for key commercial clients, ensuring inquiries, requests, and concerns are addressed promptly and professionally.
• Conduct client follow-up communications to gather feedback, ensure satisfaction, and help resolve issues while escalating concerns to leadership when necessary.
• Care for project communications by working closely with operations, project management, and field teams to ensure updates are accurate, timely, and professional.
• Communicate project status, milestones, and next steps to internal and external stakeholders.
• Maintain accurate client records, project notes, activity tracking, and account documentation within CRM and business management systems.
• Document client interactions, track action items, and ensure account information remains current and organized.
• Provide administrative support to the Key Accounts Team through meeting coordination, expense tracking assistance, communication management, and documentation support.
• Aid internal departments with obtaining required project and account documentation to ensure smooth project execution and billing processes.
• Assist with researching prospective commercial clients and identifying opportunities for new business relationships.
• Support onboarding activities for new accounts, including compliance documentation, insurance requirements, and account setup processes.
• Cross-functional coordination with operations teams, project managers, branch personnel, vendors, and company leadership to support client needs, enhance service delivery, and ensure alignment across all stakeholders.
• Provide account coverage and customer support during team member absences, meetings, travel, and industry events.
• Respond to urgent client needs and assist with coordinating leadership meetings, strategic initiatives, and key account activities.

Qualifications

• Education: High School Diploma or GED required. Associate's Degree in Marketing, Business Administration, Communications, or a related field preferred.
• Professional Experience: Minimum 2-3 years of relevant professional work experience in customer service, account coordination, project coordination, administrative support, sales support, business development support, or a related field.
• Other Relevant Skills: Strong organizational skills with the ability to manage multiple priorities and deadlines, excellent verbal and written communication skills, experience utilizing Customer Relationship Management (CRM) systems, proficiency with Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Microsoft Teams, strong attention to detail and commitment to data accuracy, ability to coordinate multiple projects, stakeholders, and competing priorities, professionalism in all business interactions, customer-service mindset with strong relationship-building skills, systems and process-driven approach with strong follow-through, ability to analyze information, maintain documentation, and prepare reports that support client service and account growth initiatives, experience in restoration, construction, facilities management, property management, commercial services, or related industries preferred.