Key Account Coordinator

About the role

Optimizes key account customer relationships and the management of the logistics of supplying major national retailers with merchandise; promotes and implements the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Responsibilities

• Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
• Processes orders and manages inventory for key account customers.
• Coordinates product ordering with the Importing department.
• Partners with external sales representatives and internal sales management team to promote and develop business.
• Utilizes computing skills and knowledge base to work with multiple computer systems.
• Maintains current knowledge of industry trends, market activities, and competitors.
• Supports maintaining a safe working environment and focuses on safe work habits.
• Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.

Skills

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office—Excel
• Excellent oral and written communication skills
• Possess analytical thinking and problem-solving skills
• Impeccable time-management, organizational, and attention to detail skills
• Knowledge in home fashions, gifts, textiles, or retail industries

Competencies

• Positive energy level
• Customer relationships
• Team player
• Prospecting skills
• Meeting sales goals
• Motivation for sales
• Negotiation
• Independence

Physical Requirements

• Sitting, standing, walking
• Lifting: raising or lowering an object from one level to another (includes upward pulling)
• Carrying, pushing, pulling boxes and sample orders up to 50 lbs.