Kering Spare Parts Coordinator

About the role

We are currently seeking an After Sales Spare Parts Coordinator for the Americas Region who will report to the After Sales Supervisor. The position will be based in Wayne, NJ.

Responsibilities

• Maintain accurate inventory control over spare parts inventory
• Receive, pick, putaway, and shipment of spare parts
• Ordering spare parts
• Review incoming repair tickets and evaluate damages
• Assess the repairability of customer-owned goods
• Receive and open cartons, relocate items to appropriate process flows
• Pick and put away items into shelves and cart queues
• Ship completed repair items to stores, customers, and wholesalers
• Maintain accurate logs of all shipping and receiving activities
• Work closely with the Craftsman Repair Team to ensure smooth operation of repair processes
• Review and process customer and store requests for repair evaluations
• Communicate effectively with external customers, including stores and brand partners, regarding repair requests and service statuses
• Assess the repairability of goods from customer and store submissions, offering expert advice on available options
• Liaise closely with the Craftsman Repair Team, Spare Parts Team, and Logistics Operations to ensure seamless workflows
• Assist with complex customer inquiries and coordinate with appropriate teams for issue resolution

Requirements

• A candidate with at least 3-5 years' professional experience working within the Americas region in a client service, operations, inventory, or logistics role
• Fluent English, Bilingual (Spanish, Italian) a plus
• Experience in luxury, fashion a plus
• Strong computer skills; able to utilize a variety of software systems
• Strong attention to detail
• Appreciation for the high level of craftsmanship present in the industry

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred

Skills

• Excellent communication skills
• Attention to detail
• Problem-solving skills
• Customer service orientation

Benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing programs

Pay

$23.00 - $26.00 per hour

Schedule

Full time

Organization

Kering Americas Inc.