KEES Production Operations Mgr

Job Posting Important Recruitment Information for this vacancy Job Posting closes: October 15 th , 2026 Required documents uploaded by: October 15 th , 2026 Kansas Department of Health and Environment: Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State’s Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans. Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9 . KDHE does not provide sponsorships for this position. If you are an OPT or STEM OPT applicant, please note that all individuals must maintain valid employment authorization and an unexpired EAD. E-Verify: Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here . For additional information regarding Immigrant and Employee Rights (IER) please click here . http://www.kdhe.ks.gov/ About The Position Who can apply: Anyone (External). Classified/Unclassified Service: UnclassifiedFull-Time/Part-Time: Full-TimeRegular/Temporary: RegularWork Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)Eligible to Receive Benefits: YesVeterans' Preference Eligible: YesSponsorship:KDHE does not provide sponsorship for this position. Compensation: Annual Pay Range: $74,048.00 - $94,577.60 Salary can vary depending upon education, experience, or qualifications. Employment Benefits Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement And Deferred Compensation Programs Visit the Employee Benefits page for more information… Position Summary & Responsibilities Position Summary: The position (K0235140) Oversee operations, enhancements, and new projects related to the KEES. Liaison with KDHE and DCF internal organizations / departments supported by KEES (policy; operations; Clearinghouse; DCF field operations; technology; Executives).Create, maintain, and periodically evaluate Standard Operating Procedures for the ongoing maintenance, support, and enhancement of the KEES and for all aspects of support: incident and defect processes, change request process, security management process, release management process, production health monitoring. Main team responsibilities include tracking, prioritization, and timely resolution of incidents and defects, administration of security roles and user provisioning, tracking of submission, approval, and implementation of change requests, ensuring Service Level Agreements are met, and approval of releases and system downtime. Understands operations workflow and processes, and how technology can enable and support business operations. Ensures coordination of policy, operational, and system changes with training efforts. Manage vendors to ensure contract compliance and a high level of quality service delivery. Directs Help Desk team and activities. Directs Business Support team and activities. Performs analysis of defects and / or reported system functionality issues in conjunction with existing workarounds. Ensures defect / functionality remediation and prioritization addresses KDHE and DCF agency policies and operational needs. Ensures testing activities (e.g., test plans; approach; UAT participation, etc.) meet KDHE and DCF needs. Ensures testing results properly address functionality requirements and resolve identified defects Job Responsibilities may include but are not limited to the following: Develop multi-year roadmap for KEES system, aligning technology investments with business priorities. Assesses future system enhancement and integration needs to identify priorities and sequencing of efforts. Monitor changes to ensure schedules, issues, risks, and resources are being managed and communicated appropriately.Evaluate change requests to ensure that estimates are reasonable and negotiate on behalf of the State when needed. Build a positive working relationship with vendor staff. In all cases, represent and protect the interests of the State. Hold the vendor accountable to their assigned tasks for expected quality, completeness, and timing. Oversee the work of assigned staff, following agency policy for performance goal setting and reviews. Engage in staff developmental activities, such as coaching, mentoring, and training. Drive the performance of the team by establishing relevant, measurable, and achievable goals. Become familiar with skill sets and strengths of the team so that you may appropriately coach and support each individual staff member in continual professional growth. Offer regular opportunities to exchange feedback with staff members on performance related areas, such as current task performance, training opportunities, and other development opportunities. Provide appropriate directions on task assignments and follow up where needed. Ensure a reasonable division of work between team members, based on skill sets. Ensure best practices are used where possible and standardize processes where possible. Qualifications Education:High School, GEDLicensing & Certification:Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.Minimum Qualifications: 4 years experience with DDI project implementations and application support. Education may be substituted for experience as determined relevant by the agency.Preferred Qualifications: Bachelors degree in IT, MIS, Health, Social Services, or related field. Education may be substituted with equal experience determined by the agency.Word, Excel, PowerPoint, AccessProofreading, editing, attention to detailPeople ManagementSoftware Development Life Cycle (SDLC)IT application supportProject ManagementOrganizationCross functional team managementRelationship buildingPrioritizationVendor managementCommunicationFamiliarity with eligibility determination for Kansas medical and human services programs10 years in a leadership position on application development projects and/or application support5 years supervisory experiencePost-Offer, Pre-employment Requirements: Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions Recruiter Contact Information Name: Whitney Uthe Email:Whitney.Uthe@ks.gov Mailing Address:1000 SW Jackson St. Suite 580 Topeka, KS 66612 Job Application Process First Sign in or register as a New User.Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.Start your draft job application, upload other required documents, and Submit when it is complete.Manage your draft and submitted applications on the Careers> My Job Applications page.Check your email and My Job Notifications for written communications from the Recruiter.Email – sent to the Preferred email on the My Contact Information pageNotifications – view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions" Required Documents For This Application To Be Complete Upload these on the Careers - My Job Applications page Transcripts DD214 (if you are claiming Veteran’s Preference) Upload these on the Attachments step in your Job Application ResumeCover Letter Helpful Resources at jobs.ks.gov : “How, What, & Where do I Upload Documents” How To Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference How To Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.