Mgr Operations

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

About the Role

To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.

All candidates recommended to live near one of our centers of excellence (remote can be considered):

• Dubuque, IA: 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA: 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241
• Dublin, OH: 5500 Glendon Court Dublin OH 43016
• New Albany, OH: 7795 Walton Parkway New Albany, OH 43054
• Chicago, IL: 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
• Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268
• Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063
• Southfield, MI: 300 Galleria Officentre Southfield MI 48034
• Orlando, FL: 12650 Ingenuity Dr Orlando FL 32826
• Eden Prairie, MN: 11000 Prairie Lakes Drive Eden Prairie, MN 55344
• West Hills, CA: 8521 Fallbrook Ave West Hills, CA 91304
• South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106

Responsibilities

Essential Functions

• Oversees internal quality review process and reports monthly.
• Assures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.

Additional Functions

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Supervisory Responsibilities

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Requirements

• Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Licenses as required.
• Professional certifications appropriate to line of business preferred.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

• Clear and conceptual thinking ability
• Excellent judgment, troubleshooting, problem solving, analysis, and discretion
• Ability to handle work-related stress
• Ability to handle multiple priorities simultaneously
• Ability to meet deadlines

Physical

• Computer keyboarding
• Travel as required

Auditory/Visual

• Hearing, vision and talking

Pay

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $71,329.00 - $85,000.00 USD Annual.

Benefits

• Medical, dental, vision
• 401k and matching
• PTO
• Disability and life insurance
• Employee assistance
• Flexible spending or health savings account
• Other additional voluntary benefits