K9 Resorts Full-Time Customer Service Representative

Position

K9 Resorts Full-Time Customer Service Representative

About the role

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach
• Pet Care & Operations:
• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Aid with daycare, play sessions, and basic pet care tasks
• Maintain cleanliness and sanitation standards throughout the resort

Requirements

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

Qualifications

We take care of our team so they can take care of our guests: 401(k) with company participation, Health, dental, and vision benefits, Flexible scheduling, Training & development programs, Employee discounts and perks

Benefits

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Pay

FLSA: Full-Time Hourly Non-Exempt

Schedule

Flexible scheduling

Apply for this Position

Apply today and be the face of luxury pet care!

Go back to the job list