K9 Resorts Full-Time Customer Service Representative
K9 Resorts Luxury Pet Hotel · Emerson, NJ · 1 mo ago
On-siteCustomer ServiceFull-time
Position
K9 Resorts Full-Time Customer Service Representative
About the role
We deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service.
Responsibilities
- Deliver 5-Star service at every interaction—phone, in-person, and email
- Convert inquiries into reservations and tours into enrollments
- Confidently recommend services, packages, and upgrades tailored to each pet
- Lead engaging tours showcasing our luxury facility and standards
- Serve as a brand ambassador at local events and community outreach
- Check pets in/out and ensure accurate accommodations and care instructions
- Document feeding, medications, and special instructions with precision
- Assist with daycare, play sessions, and basic pet care tasks
- Maintain cleanliness and sanitation standards throughout the resort
Requirements
- Passion for dogs and understanding of pet parent expectations
- Strong sales mindset with confidence in closing and upselling services
- Excellent communication and multitasking skills
- Ability to thrive in a fast-paced, team-driven environment
- Tech-comfortable (POS systems, scheduling, Microsoft Office)
- Weekend and holiday availability required
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Apply for this Position
Apply today and be the face of luxury pet care!