JUNK Production Support

About the role

We are seeking a skilled individual to join our team as a Grade 1 Production Support, contributing to the creation of our premium headwear. You will play a crucial role in ensuring efficient and high-quality production by operating and maintaining equipment such as measuring tools, heat sealers, embroidery and sewing tools, and sewing machines.

Responsibilities

• Follow all safety protocols and perform routine housekeeping tasks and safety checks.
• Interpret work orders, ensuring product completion reflects artwork with the highest standard of accuracy and quality.
• Use proper tools/supplies for each task to maintain safe working conditions and product quality.
• Report items that need replacement.
• Contribute to quality control by inspecting materials and finished products; interpret SOPs and only pass good product.
• Determine what product can be reworked/corrected and what must be scrapped.
• Document and communicate quality control issues in the system.
• Identify appropriate cut patterns and/or hangtags for product (JUNK) and correct patch/hat SKU (OC).
• Organize work orders into appropriate containers by thread color for proper workflow (JUNK).
• Prepare and organize production, confirming all order requirements are met.
• Inspect and prepare all finished product for shipping (QC, trim, package).
• Demonstrate competencies for various machinery/techniques for next-level advancement.
• Prepare materials and fabrics for the sewing process (JUNK).
• Assist sewers and machine operators with their tasks.
• Understand and communicate PASS vs. FAIL caps (e.g., loose threads, crooked art, bad caps).
• Read POs to match art, cap style, special instructions, and packing instructions.
• Adhere to safety protocols for assigned equipment and all production areas (e.g., turning off heat guns at break).
• Perform other responsibilities that may be assigned.

Requirements

• Uphold company values: act with integrity, work as a team, and treat teammates with respect.
• Maintain a clean, organized, and safety-conscious work area.
• Ability to read and comprehend instructions, short correspondence, and work orders (in English).
• Effectively present information in one-on-one situations with co-workers and/or supervisors.
• Basic math skills: add, subtract, multiply, and divide in units of measure using whole numbers, common fractions, and decimals.
• Apply common sense to carry out simple one- or two-step instructions.
• Learn quickly, adapt to change, work at a fast pace, maintain a positive attitude, and manage multiple deadlines.
• Strong attention to detail.
• Reliable attendance with availability for overtime as needed.

Qualifications

• High school diploma or general education degree preferred but not mandatory.
• Embroidery, sewing, and/or digitizing experience desired but not mandatory.
• Basic computer knowledge helpful; experience with in-house programs (e.g., Exenta, Quickturn, NetSuite, Shopify).

Skills & Progression

As a Grade 1 Production Support, you can increase earning potential by advancing through the following steps:

• Step 1 (Entry Level): Hangtag / Barcode
• Step 2 (Entry Level): Cutter, proficient at Intermediate level Hangtag / Barcode
• Step 3 (Advanced): Hangtag / Barcode + Advanced Cutter + Cross-trained to Step 2 for OC

Advancement to Grade 2 Machine Operator is also possible with demonstrated competencies.

Physical Requirements

• Stand, sit, and/or walk for 90% of the day; occasionally reach, bend, and move inside the facility.
• Fine motor skills required for using wrists, hands, and fingers.
• Close visual acuity, color vision, and depth perception.
• Able to hear and effectively communicate with peers.
• Ability to lift/move/pull 10-50 lbs. occasionally throughout the day.
• Moderate noise due to sewing machine operation in a warehouse setting.
• Some assignments may be in a building with limited climate control (extreme temperatures).