Production Support

What's the Job?

Running the day-to-day operations of the technology platform (Informatica/Datastage). Identifying possible production issues, creating incident tickets, and communicating with development and business teams. Supporting incident, problem management, and release support activities. Monitoring application performance and troubleshooting technical issues. Collaborating with infrastructure and testing teams for releases and upgrades.

What's Needed?

• 5+ years of relevant IT experience in Production Support, ITIL, or related fields.
• Proficiency with Informatica/Datastage, Splunk, Dynatrace, and scripting skills in Unix and Windows environments.
• Experience with Oracle, DB2, and PL/SQL query performance tuning.
• Knowledge of event-driven and schedule-driven batch processes.
• Strong communication skills in English, with the ability to work collaboratively across teams.

About the Role

The Production Support professional will be part of the Operations Department supporting the Technology Support Team within a leading financial services organization.

Benefits

• Opportunity to work in a dynamic and inclusive environment.
• Engagement with cutting-edge technology platforms and tools.
• Chance to develop your skills through diverse technical support activities.
• A supportive team environment focused on professional growth.
• Work-life balance with on-call support rotations.

Pay

Pay Range TBD

Schedule

Not specified

Qualifications

Commensurate with experience

Skills

N/A

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay