Junior Telecoms Engineer

About the role

Maximus is currently seeking a Junior Telecoms Engineer. This is a remote position. Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

Responsibilities

• Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
• Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
• Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
• Support onboarding, testing, and rollout activities for collaboration and communications platforms.
• Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
• Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
• Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
• Monitor system performance and assist in identifying issues affecting voice and video service quality.
• Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
• Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.

Requirements

• Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
• Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
• Experience with user provisioning, endpoint configuration, and routine system administration tasks.
• Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
• Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
• Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
• Ability to support and document backup, recovery, and DR testing activities.
• Experience maintaining technical documentation, runbooks, and operational records.
• Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
• Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field. Additional years of relevant experience will be considered in lieu of degree.
• 2+ years of experience in telecommunications support, IT operations, or unified communications administration.

Preferred qualifications

• Experience supporting federal government environments.
• Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
• Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
• Knowledge of ITIL-based incident and service management processes.
• Understanding of hybrid cloud communications environments.
• Experience supporting DR exercises and maintaining operational readiness documentation.
• Strong attention to detail and ability to follow structured technical procedures.
• Effective communication and teamwork skills in operational environments.
• Entry-level certifications such as CompTIA Network+ or Cisco Certified Technician (CCT) are a plus.

Pay

Minimum Salary $50,000.00 Maximum Salary $80,000.00