Junior Telecommunications Engineer

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

About the role

We are looking for an experienced Junior Telecommunications Engineer who thrives in complex environments and takes ownership of designing, implementing, maintaining, and supporting enterprise voice and cloud-based contact center systems. This is a Hybrid role; candidates must reside in the Upstate New York region to support on-site business needs, participate in an on-call rotation, respond to critical incidents, and attend occasional after-hours maintenance windows.

This role focuses on Cisco VoIP technologies and AWS Connect infrastructure. The ideal candidate has hands-on experience with VoIP systems, SIP protocols, and cloud telephony, with strong troubleshooting and operational skills.

Why Join Us?

• Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Responsibilities

• Assist with administration of Cisco CUCM, Unity Connection, CUBE, and UCCX.
• Support AWS Connect environments and basic configuration changes.
• Troubleshoot phones, voicemail, SIP trunks, dial plans, and contact center issues.
• Assist with voice quality investigations (QoS, latency, jitter, packet loss).
• Maintain documentation and operational procedures.
• Collaborate with network, cloud, and security teams.
• Participate in on-call support and maintenance windows.
• Escalate complex issues appropriately.

Requirements

• 1-3 years of telecommunications, networking, or IT support experience.
• Basic understanding of Cisco Unified Communications or similar VoIP platforms.
• Basic understanding of SIP, RTP, TCP/IP, VLANs, routing, and switching.
• Strong troubleshooting and customer service skills.
• Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent experience) is required.

Preferred Qualifications

• Exposure to Cisco CUCM, Unity Connection, CUBE, or UCCX.
• Exposure to AWS Connect.
• ServiceNow experience.
• CCNA or AWS Cloud Practitioner certification (or actively pursuing).

Skills

• VoIP Systems Administration
• Cisco Unified Communications
• AWS Connect Infrastructure
• SIP & Voice Protocols
• Network Troubleshooting
• Contact Center Support
• Documentation & Communication
• Strong ability to communicate complex network concepts and issues clearly to both technical and non-technical audiences, ensuring alignment, transparency, and timely decision making.

Travel & Physical Requirements

• Up to 25% travel as needed for onsite support.
• Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force.