Telecoms Engineer

Crowborough office, with occasional client site visits Reports to: Head of Technical Solutions Location: Crowborough Travel: Occasional client site visits We’re looking for a highly motivated Solutions Technician to join Fluent Group and play a key role in designing, delivering and supporting technology solutions for our clients. This role suits someone who enjoys solving complex technical problems, collaborating across teams, and sharing knowledge to strengthen service delivery. What you’ll be doing Work closely with the sales team to scope, design and deliver technology solutions that meet client needs.Support the 2nd line support team by taking ownership of technical tickets and issues that require deeper investigation or escalation.Provide confident technical input across a broad range of technologies, acting as a trusted advisor internally and externally.Share knowledge across the team, contribute to continual improvement, and support colleagues through coaching and collaboration.Assist with solution scoping, customer onboarding, documentation, innovation and R&D activity.Help maintain business continuity by supporting the service desk and colleagues when needed, including occasional call handling. Essential Skills And Experience Microsoft 365, Entra and Azure Working towards expert level or already operating at that level. 3CX Intermediate. Linux Intermediate, with basic scripting capability. Networking Intermediate routing and switching. AWS Intermediate-level basics. Cyber Security Preferably intermediate, with Cyber Essentials knowledge. ITIL Basic understanding. Project Lead Experience Expert level. Service Desk Experience Intermediate. Windows Server Preferably expert level across installation, support and implementation. Backups and storage Intermediate. Technical documentation Intermediate. Business acumen Basic ability to advise on cost-effective systems for the business and customers. Ticketing systems Intermediate. The mindset we’re looking for Willing to go the extra mile and contribute positively to the team culture.Self-learning, self-managing and self-aware, with the drive to keep developing.A teachable team player who supports colleagues and helps knowledge transfer across multiple teams. Why this role matters You’ll help bridge the gap between sales, technical delivery and support so customers receive solutions that are well scoped, well implemented and well supported.You’ll increase technical resilience across the business by sharing expertise and supporting escalated issues.You’ll play a practical part in customer onboarding, knowledge transfer and continued innovation across Fluent Group. Apply now If you’re passionate about technical solutions, thrive in a team environment and want to make a meaningful difference for customers and colleagues, we’d love to hear from you. To apply, please send your CV and covering letter to the Head of Technical Solutions. For questions or to discuss the role further, please get in touch.