Junior Telecoms Engineer
Job Summary
Maximus is seeking a Junior Telecoms Engineer for a remote position. This role supports mission-critical programs in national security, defense, and public service delivery. The position requires a Public Trust clearance and must be a U.S. citizen without dual citizenship.
Job-Specific Essential Duties and Responsibilities
- Provide day-to-day operational support for enterprise VoIP and VTC services.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Maintain disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Experience supporting ITIL-based incident and service management processes.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Average of 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- Knowledge of ITIL-based incident and service management processes.
- Understanding of hybrid cloud communications environments.
- Experience supporting DR exercises and maintaining operational readiness documentation.
- Strong attention to detail and ability to follow structured technical procedures.
- Effective communication and teamwork skills in operational environments.
Pay and Benefits
Annual salary range: $50,000.00 - $80,000.00. Compensation is based on various factors including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.