Junior Technical Support Representative - BYU-Pathway Worldwide (Part-time, Student Employee)

Responsibilities

• Assists with IT processes and planning.
• Provides daily support to staff.
• Resolves technical escalations submitted by employees in a timely manner.
• Supports the Global Education Center (GEC) activities, including scheduling software administration.
• Aids in IT software and infrastructure budgeting.
• Assists with the preparation of financial reports and budget presentations.

Requirements

• Order and manage equipment procurement for employees via the Service Catalog.
• Prepare and configure new computers for deployment.
• Ensure seamless employee transition to new equipment, providing necessary support.
• Image and process returned computers for loaner.
• Provide prompt and effective troubleshooting assistance.
• Facilitate Conference Room technology questions and challenges.
• Manage and track spending against budget forecasts.
• Provide calendar support, including scheduling and coordinating meetings.
• Offer meeting management services, such as agenda preparation, note taking, and follow-up.
• Create presentations, diagrams, spreadsheets, and other documentation.
• Assist with GEC activities, providing admin support to the scheduling software globally.
• Drive best practices, ideas, and scalability of the scheduling model.
• Innovate on data intake to provide reporting on GEC use.

Qualifications

• Ability to provide basic technical training to peers.
• Familiar with troubleshooting and support for various IT issues.
• Strong organizational skills to manage equipment and support tasks effectively.
• Experience with setting up and configuring computers and software.
• Excellent communication skills for interacting with staff and students.
• Ability to troubleshoot and resolve technical issues efficiently.
• Knowledge of technology education, studying Technology, administrative assistance, finance, and/or Business.
• Technology certifications, such as Network Plus, Microsoft, ITIL Foundation, and/or Google IT Support Professional Certified.
• Working knowledge of software systems and IT infrastructure.
• Familiarity with budgeting processes and financial management.
• Experience in technical support roles.
• Experience in IT equipment purchasing and preparation.
• Experience working in group projects or team-oriented environments.
• Experience in IT processes, planning, software, infrastructure, and budgeting.