Junior Technical Support Representative - BYU-Pathway Worldwide (Part-time, Student Employee)

Responsibilities

• Assist with IT processes and planning.
• Administer and new iterations of the scheduling software for the Global Education Center (GEC).
• Resolve technical escalations and provide support in a timely manner.
• Manage and track spending against budget forecasts.
• Support the preparation of financial reports and budget presentations.
• Provide calendar support, including scheduling and coordinating meetings.
• Offer meeting management services, such as agenda preparation, note taking, and follow-up.
• Create presentations, diagrams, spreadsheets, and other documentation.
• Assist with IT hardware and software budgeting.
• Assist with IT equipment purchasing and preparation.
• Provide technical support to employees, including troubleshooting and software setup.
• Facilitate conference room technology questions and challenges.

Requirements

• Ability to provide basic technical training to peers.
• Familiar with troubleshooting and support for various IT issues.
• Strong organizational skills to manage equipment and support tasks effectively.
• Experience with setting up and configuring computers and software.
• Excellent communication skills for interacting with staff and students.
• Ability to troubleshoot and resolve technical issues efficiently.
• Knowledge of technology education, administrative assistance, finance, and business.
• Experience in technical support roles.
• Experience in IT equipment purchasing and preparation.
• Experience working in group projects or team-oriented environments.
• Experience in IT processes, planning, software, infrastructure, and budgeting.

Qualifications

• Technical Training: Ability to provide basic technical training to peers.
• Technical Support: Familiar with troubleshooting and support for various IT issues.
• Organization: Strong organizational skills to manage equipment and support tasks effectively.
• Software and Hardware Management: Experience with setting up and configuring computers and software.
• Communication: Excellent communication skills for interacting with staff and students.
• Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
• Knowledge: Technology Education, Administrative Assistance, Finance, and Business.
• Technology Certifications: A plus, Network Plus, Microsoft, ITIL Foundation, and/or Google IT Support Professional Certified.
• Software Systems: Working Knowledge of software systems and IT infrastructure.
• Budgeting: Familiarity with budgeting processes and financial management.
• Experience: Technical Support, Equipment Management, Collaboration, Project Management.

About the Role

The person in this role is responsible for assisting with IT processes and planning, administrative duties, equipment purchasing and preparation, employee technical support, IT software and infrastructure budgeting, assistance with Global Education Center (GEC) activities including scheduling software administration, and miscellaneous support as needed. This role ultimately helps students become disciples of Jesus Christ who are leaders in their homes, the Church and their communities. This position reports to the Director of Technology Operations and provides daily support to staff.