Junior Systems Administrator - Microsoft Operations

Job Duties And Responsibilities

• Provide operational (KLO) support across Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive, ensuring stability and performance
• Independently troubleshoot and resolve complex issues using established processes, escalating only when required
• Maintain service health, performance, and usage trends, proactively identifying issues and improvement opportunities
• Perform administration and access management activities including mailbox support, Teams configuration, SharePoint permissions, OneDrive support, user provisioning, and group management
• Serve in an execution-focused capacity, delivering operational support across the Microsoft 365 environment
• Support onboarding and offboarding processes to ensure accurate and secure service access
• Enforce governance standards by adhering to established policies, naming conventions, access controls, and security practices
• Support Microsoft Copilot and AI-enabled capabilities by troubleshooting issues, validating configurations, and ensuring alignment with governance controls
• Support and execute operational workflows and automation using Power Platform and low-code solutions, identifying opportunities to improve efficiency and reduce manual effort
• Lead small operational initiatives such as automation enhancements, process improvements, and service configuration updates
• Own and execute defined tasks or phases within larger Microsoft 365, Copilot, or platform-related projects
• Execute standardized operational and project tasks defined by senior administrators or project leads, following established runbooks and procedures to ensure consistent and scalable service delivery
• Perform repeatable tasks across users, systems, or environments to support larger initiatives and maintain operational consistency
• Identify recurring issues and contribute to root cause analysis, escalating trends and recommending improvements to enhance service reliability and efficiency
• Create and maintain documentation, runbooks, and knowledge articles to support consistent operations and knowledge sharing
• Ensure all work aligns with change management and IT service management processes
• Act as a resource to less experienced team members, providing guidance on troubleshooting, processes, and operational best practices

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience)
• 1-3 years of experience supporting Microsoft 365 or enterprise collaboration platforms
• Exposure to Microsoft Copilot concepts, AI-enabled tools, or low-code automation
• Fundamental understanding of Microsoft Copilot and agent-based automation concepts
• Working knowledge of Microsoft 365 services and common administrative tasks
• Strong troubleshooting and analytical skills at an operational level
• Strong communication skills and ability to work effectively within a team-based support model
• Ability to operate within defined governance and security boundaries
• Able to travel 5-15% of the time