Junior Systems Administrator

About the role

A dynamic and innovative company providing cutting-edge IT solutions and support is seeking a motivated individual to join their growing team. They pride themselves on a proactive approach to technology and a commitment to seamless user experience.

Responsibilities

• Provide top-tier end-user support for hardware, software, network, and access issues
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with high responsiveness
• Provision, image, and ship laptops and peripherals for onboarding; coordinate equipment returns for offboarding
• Manage end-to-end Microsoft 365 setups, including user accounts, mailboxes, licenses, and distribution groups
• Manage user permissions and access control via Microsoft Entra ID and/or local Active Directory
• Assist with basic network troubleshooting, including VPN, Wi-Fi, and home internet configurations

Requirements

• 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role
• Strong Microsoft 365 experience, including account configuration and basic tenant settings
• Proficiency with Active Directory / Microsoft Entra ID user administration
• Strong troubleshooting skills across Windows 10/11 and macOS environments
• Ability to reach the Boston office within 30 minutes for urgent on-site support
• Excellent customer service and communication skills

Benefits

• Opportunity to work in a primarily remote setup with a supportive team
• Exposure to diverse technical environments and cutting-edge M365 technologies
• A fast-paced, challenging role with opportunities for skill development
• Contribution to a critical function ensuring operational efficiency