Junior ServiceNow Developer

Role Summary & Mission

Acrisure is seeking a Junior Developer - ServiceNow on our growing team. The Junior Developer – ServiceNow is the technical owner of Acrisure’s ServiceNow environment. This role will support the development, configuration, testing, and maintenance of the ServiceNow platform while working closely with senior developers, administrators, business analysts, and stakeholders.

Key Responsibilities

• Assist in developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
• Create and modify forms, tables, business rules, client scripts, UI policies, and catalog items.
• Support development of Service Catalog requests, record producers, and automated workflows.
• Configure notifications, approvals, and integrations under guidance from senior team members.
• Participate in testing, troubleshooting, and resolving platform issues.
• Monitor platform performance and assist with routine maintenance activities.
• Support ServiceNow upgrades and patch testing efforts.
• Document configurations, technical specifications, and development procedures.
• Ensure adherence to development standards, governance, and best practice.
• Work with business stakeholders and business analysts to understand requirements and translate them into technical solutions.
• Participate in Agile ceremonies, including sprint planning, stand-ups, and retrospectives.
• Assist in identifying opportunities for process improvement and automation.
• Collaborate with system administrators and other developers to deliver platform enhancements.
• Perform unit testing and support user acceptance testing (UAT).
• Follow change management and release management processes.
• Ensure solutions meet security, compliance, and organizational standards.

Requirements

• Basic understanding of ServiceNow platform architecture and capabilities.
• Minimum of 3 years of experience with ServiceNow development and administration.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnerships.

Education and Experience

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent work experience in a relevant field.
• Knowledge of JavaScript, HTML, CSS, and web technologies.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules.
• Experience with REST/SOAP APIs and integrations.
• Familiarity with Agile development methodologies.

Benefits

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.