Junior Salesforce Administrator

About the role

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care. To help share our mission and expand our community impact, Vitra Health is seeking a Community Liaison who is passionate about community engagement and helping people access the care and resources they deserve. The Associate Salesforce Administrator – Health Cloud will serve as a key administrator and technical resource for Vitra Health's Salesforce CRM/EHR environment.

Responsibilities

• Serve as a primary administrator and point of contact for Vitra Health's Salesforce CRM/EHR environment, including Salesforce Health Cloud.
• Manage users, roles, permissions, permission sets, access, and related Salesforce security controls.
• Support the configuration and continuous improvement of Salesforce workflows and business processes.
• Analyze existing processes and identify opportunities for automation, simplification, standardization, and improved user experience.
• Troubleshoot Salesforce issues and work with users to identify root causes rather than simply resolving symptoms.
• Support Salesforce data quality, integrity, security, and governance.
• Assist with Salesforce releases, enhancements, testing, implementation, and post-deployment support.
• Partner with business departments to understand operational requirements and translate them into practical Salesforce solutions.
• Help leadership anticipate process or technology roadblocks and develop scalable solutions.
• Create and maintain Salesforce documentation, procedures, configuration documentation, training materials, and support resources.
• Support employee Salesforce onboarding, offboarding, access changes, and user training.
• Assist with UAT, release readiness, regression testing, and implementation activities.
• Monitor recurring support issues and recommend process or configuration improvements.
• Support integrations and processes involving Salesforce and other business applications.
• Promote Salesforce security, least-privilege access, appropriate data handling, and healthcare-industry best practices.
• Meet with department leaders and users to understand business challenges.
• Help translate business requirements into technical solutions.
• Identify inefficient or manual processes that can be improved.
• Provide leadership with recommendations based on recurring issues, user feedback, and system trends.
• Participate in project planning and implementation across departments.
• Help improve communication between business teams and technology teams.
• Train and support employees as new Salesforce capabilities and processes are introduced.
• Foster a culture of responsive customer service and continuous improvement.
• Support user identity and access management solutions natively tied to Salesforce, such as Microsoft 365, Entra ID, and single sign-on (SSO).
• Collaborate with the IT Service Desk to ensure incoming business application requests are properly triaged, documented, and monitored.
• Assist with enterprise device-management concepts (including Microsoft Intune and JAMF configurations) as they intersect with secure mobile CRM access.
• Partner with other IT team members on equipment, software, and access configurations to ensure smooth employee technology onboarding and offboarding.
• Serve as a strategic technical liaison between department leadership, frontline business operations, and the IT infrastructure group.

Qualifications

• Bachelor's degree required
• Current Salesforce Certified Administrator credential
• 0–1 year of hands-on Salesforce administration or equivalent super-user experience
• Solid baseline understanding of fundamental Salesforce configuration, core security structures, user management, and access controls
• Strong desire to learn, grow, and build an impactful career within highly regulated healthcare technologies