Junior Salesforce Administrator

About the role

Acrisure Mortgage is seeking an early-career Junior Salesforce Administrator to support, maintain, and continuously improve our Salesforce environment. This position is ideal for someone with a foundational understanding of Salesforce who wants to develop deeper expertise in a production enterprise setting. You will collaborate with business users, technology teams, project managers, developers, and other Salesforce resources to configure the platform, support users, maintain data quality, troubleshoot issues, and implement enhancements.

Responsibilities

• Provide day-to-day administration and support of the Salesforce platform.
• Create and maintain users, roles, profiles, permission sets, queues, public groups, and other access controls.
• Configure and maintain objects, fields, page layouts, record types, validation rules, and other Salesforce configuration.
• Build and maintain Salesforce reports and dashboards.
• Assist with building and maintaining Salesforce Flows and other declarative automations.
• Troubleshoot user issues and determine whether problems are related to configuration, permissions, data, integrations, or application functionality.
• Support data imports, exports, updates, deduplication, and data-quality initiatives.
• Assist with testing Salesforce enhancements and new functionality before production deployment.
• Document configuration changes, workflows, processes, and support procedures.
• Work with business teams to understand requests and translate them into Salesforce solutions.
• Support integrations between Salesforce and other enterprise platforms.
• Assist with sandbox management, release testing, and deployment activities.
• Identify opportunities to improve user experience, automation, reporting, and overall platform effectiveness.
• Stay current with Salesforce releases, platform capabilities, and recommended best practices.

Requirements

• Familiarity with the Salesforce platform and Salesforce administration concepts.
• Understanding of fundamental Salesforce concepts including objects, records, fields, relationships, users, profiles, permission sets, reports, and dashboards.
• Strong analytical and troubleshooting skills.
• Strong attention to detail.
• Ability to understand business processes and translate them into system requirements.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical users.
• Demonstrated interest in developing a career within the Salesforce ecosystem.

Qualifications

• Preferred: Salesforce Certified Administrator certification or actively working toward certification.
• Preferred: Experience with Salesforce Flow.
• Preferred: Experience creating reports and dashboards.
• Preferred: Familiarity with Data Loader or other Salesforce data-management tools.
• Preferred: Understanding of Salesforce security and sharing concepts.
• Preferred: Basic understanding of APIs, integrations, JSON, or web services.
• Preferred: Familiarity with SOQL.
• Preferred: Experience with Salesforce through an internship, academic program, Trailhead, personal project, or professional environment.
• Preferred: Exposure to Sales Cloud, Service Cloud, or other Salesforce products.

Candidates are not expected to have mastered every area of Salesforce. We value those who have built a strong foundation through Trailhead, certifications, coursework, internships, or hands-on projects and are ready to apply those skills in a real-world environment.

What Success Looks Like

Early in the role, you will become comfortable supporting users, resolving access and configuration issues, creating reports, performing routine administrative tasks, and understanding our Salesforce environment. As you gain experience, you will independently manage configuration changes, build Salesforce Flows, participate in larger platform initiatives, and recommend improvements to business processes and the Salesforce user experience.

Ideal Candidate

You may be a strong fit if you enjoy understanding how a business operates and figuring out how technology can simplify those processes. You are naturally curious, organized, comfortable troubleshooting problems, and willing to research issues when you don’t immediately know the answer. You enjoy working directly with users while also developing deeper technical expertise. This role provides an opportunity to develop broad Salesforce expertise while working with business processes, CRM strategy, automation, integrations, analytics, and enterprise technology.