Junior Salesforce Administrator

About the role

We are seeking a motivated and detail-oriented Junior Salesforce Administrator to support the daily administration, configuration, and continuous improvement of our Salesforce Unlimited Edition environment.

Responsibilities

• Provide day-to-day administration and support for a Salesforce Unlimited Edition environment supporting 300+ users across multiple business units.
• Administer users, profiles, permission sets, roles, queues, public groups, and security settings.
• Build, maintain, optimize, and troubleshoot Salesforce Flows and other declarative automation.
• Support Sales Engagement, Cadence Automation, Einstein Activity Capture (EAC), and Outlook Integration.
• Configure and maintain custom objects, fields, record types, page layouts, Lightning Record Pages, Dynamic Forms, validation rules, and related platform functionality.
• Maintain and troubleshoot Salesforce integrations and coordinate with internal teams and third-party vendors to resolve issues.
• Create and maintain reports and dashboards that provide meaningful business insights.
• Assist with release management, sandbox testing, user acceptance testing (UAT), and production deployments.
• Document business processes, technical configurations, and administrative procedures to support platform governance and knowledge sharing.
• Provide end-user support, training, and documentation to promote user adoption and best practices.
• Participate in continuous platform enhancements and Salesforce feature adoption, recommending improvements that align with business goals.
• Evaluate enhancement requests with an enterprise mindset, considering downstream impacts across business units, integrations, automation, reporting, and user experience before implementing changes.

Requirements

• 1–3 years of Salesforce Administration experience.
• Salesforce Administrator Certification.
• Experience supporting Salesforce Lightning Experience.
• Experience building, maintaining, and troubleshooting Salesforce Flows.
• Understanding Salesforce security architecture, including profiles, permission sets, roles, sharing rules, and access controls.
• Experience creating reports and dashboards.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication, collaboration, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to think beyond individual requests, understanding how changes may impact users, processes, and multiple business units within a shared Salesforce environment.