Junior Mortgage Loan Processor

About the Role

As Junior Mortgage Loan Processor, you'll play a key role in keeping Homewise's lending operations moving. You're the person making sure that everything the team needs from outside vendors, borrowers, and third parties arrives on time — so files keep progressing and a customer's path to homeownership stays on track. This is a coordination-driven position. You'll report to the Mortgage Loan Processor Manager and act as a hub across multiple teams — lending, processing, title, and operations — as well as borrowers, vendors, and outside agencies.

Responsibilities

• Ordering and tracking third-party services — appraisals, title work, payoff requests, employment and income verifications, flood certifications, homeowner's insurance, and others — and following up until they're complete.
• Making regular outbound calls to vendors, title companies, appraisal management companies, insurance providers, and borrowers to keep files moving and obtain needed information.
• Serving as a support point for Loan Officers across the lending team with follow-up tasks, borrower communication, and loan progression.
• Helping ensure compliance requirements are met across all loan types and programs, including collecting required documentation and coordinating with internal teams and outside agencies.
• Monitoring loan timelines, escalating delays that could affect closings, and proactively identifying bottlenecks before they become problems.
• Maintaining accurate notes and updates in the Loan Origination System (LOS) so the whole team has visibility into where each file stands.
• Communicating consistently with internal staff across lending, processing, title, and operations to keep everyone aligned on file status.

Requirements

• Minimum of one year’s customer service experience required.
• Some exposure to mortgage or financial services industry a plus.
• Willingness to learn mortgage processing required.
• Ability to serve Spanish-speaking clients in Spanish preferred.
• Core business hours are Monday-Friday, 8:00 am to 5:00 pm mountain time.
• Must be able to work flexible hours, including evenings and/or weekends on occasion.
• This position is located in our Albuquerque office.