Junior IT Technician

About the role

We are looking for a Systems Technician I to join our IT team in Houston, Texas. This is an on-site position designed for professionals with approximately 2 years of experience in IT support, help desk, desktop support, or systems administration. The successful candidate will provide first-level technical support to end users and ensure the reliable operation of workplace technology across our facilities. We are looking for someone with strong troubleshooting skills, a customer-oriented mindset, and a proactive approach to solving technical issues. As part of our team, you will play a key role in supporting business operations and ensuring employees have the technology and assistance they need to succeed.

Responsibilities

• Provide first-level technical support for hardware, software, operating systems, and connectivity issues.
• Install, configure, maintain, and troubleshoot Windows 11, macOS, Linux, and Android devices.
• Create and maintain basic PowerShell scripts to support automation and administrative activities.
• Manage incidents and service requests through ITSM ticketing platforms, ensuring timely resolution.
• Install, configure, and support office printers and industrial label printers, including Zebra and Sato devices.
• Provide technical support for conference rooms, collaboration tools, and audiovisual systems.
• Administer user accounts, permissions, and licenses within Active Directory and Microsoft 365 environments.
• Support mobile devices, telephony services, and network-related troubleshooting activities.
• Maintain accurate inventory records for IT assets, mobile devices, and communication equipment.
• Travel between company locations when required to provide on-site technical assistance.
• Ensure compliance with company policies regarding safety, quality, and information security.
• Perform additional responsibilities as assigned.

Requirements

• Associate Degree, Technical Degree, Vocational Training, or equivalent education in Information Technology, Information Systems, Network Administration, Computer Science, or related technical disciplines.
• Approximately 2 years of experience in IT support, desktop support, help desk, or systems administration roles.
• Experience supporting users in corporate, manufacturing, industrial, or logistics environments is a plus.
• Basic experience with Active Directory, Microsoft 365, operating systems administration, and IT service management tools.
• English: Native or Advanced proficiency.
• Spanish: Nice to have.