Junior IT Technician

About the role

Endpoint Specialists act as the primary customer liaison for all moves, adds, and change requests to the workstation environment.

Responsibilities

• Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
• Complete onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026.
• Test workstations and peripherals at assigned client locations by following step-by-step test scripts.
• Accurately document test results, failures, and issues in the designated tracking tools.
• Escalate identified issues to the appropriate technical teams for remediation.
• Retest devices and workflows after remediation and track issues through resolution.
• Work professionally and respectfully in active clinical and patient care environments.

Qualifications

Minimum Qualifications:

• Strong computer troubleshooting and problem-solving skills.
• Ability to follow detailed written instructions consistently.
• Strong attention to detail and accurate documentation skills.
• Ability