Junior IT Sys Admin (Part-time)

About the role

Epsilon C5I, a division of Epsilon Systems Solutions, is seeking a part-time Junior IT Systems Administrator to join our dynamic team. The Dayton division has been awarded a significant contract to provide support services to the Air Force.

Responsibilities

• Provide first-level support to end-users via phone, email, or in-person for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, escalating more complex issues to senior IT staff when necessary.
• Install, configure, and update computer hardware, software, and peripherals.
• Aid with user account management, including password resets, account creation, and permission assignments.
• Perform routine maintenance tasks, such as software updates, backups, and system monitoring.
• Maintain accurate records of all support requests and resolutions in the ticketing system.
• Provide basic training and guidance to users on IT best practices, tools, and systems.
• Collaborate with the IT team to improve processes and enhance system performance.
• Operate VMware, ESXi, vCenter, vSphere, vMotion, CISCO.
• Manage Dell, CISCO, Synology, and other miscellaneous hardware.
• Configure operating systems and network devices according to security guidelines.
• Perform vulnerability and risk assessments using tools like ACAS, DISA STIGs, and SCAP Compliance Checker.
• Manage and implement software programs.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• No minimum experience required. All experience levels will be considered.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Windows and Linux OS environments.
• Familiarity with VMWare, ESXI, Vcenter clusters.
• Familiarity with CISCO.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies and tools.

Desired Qualifications

• Experience in a helpdesk or IT support role (internships or volunteer experience count).
• Basic knowledge of Active Directory, Office 365, and common IT tools.
• Certification such as CompTIA A+, CompTIA Sec+, ITIL Foundation, or similar.

What We Offer

• Competitive hourly rate.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Equal Opportunity Employer

Epsilon Systems Solutions, Inc. is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.