Junior IT Project Manager

About the role

A growing Managed Services Provider based in Douglasville, PA is seeking a Junior IT Project Manager to join its delivery team. In this role, you will coordinate and manage the execution of client-facing IT projects — from onboardings and infrastructure rollouts to software deployments and technology migrations. You will serve as a key point of contact for clients throughout the project lifecycle, ensuring timelines are met, stakeholders are informed, and deliverables are completed to a high standard.

Responsibilities

• Manage day-to-day execution of client IT projects, including scheduling, task tracking, resource coordination, and milestone management
• Serve as the primary point of contact for clients throughout the project lifecycle, providing regular status updates and proactively addressing concerns
• Coordinate internal resources including engineers, technicians, and third-party vendors to ensure timely project delivery
• Maintain accurate and up-to-date project documentation including scopes of work, project plans, risk logs, and meeting notes
• Facilitate project kickoff calls, status meetings, and closeout reviews with clients and internal stakeholders
• Identify and escalate project risks, blockers, and scope changes in a timely manner
• Support the transition from project completion to ongoing managed services by coordinating handoffs to the service delivery and account management teams
• Contribute to process improvement efforts by capturing lessons learned and recommending workflow enhancements
• Assist senior project managers with larger or more complex engagements as needed

Requirements

• 1–3 years of experience in a client-facing role such as Customer Success, Account Management, Project Coordination, or IT support
• Demonstrated ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Strong written and verbal communication skills with a professional, client-first demeanor
• Experience maintaining project documentation, timelines, or status reports
• Comfortable facilitating meetings, calls, and check-ins with clients and internal teams
• Highly organized with strong attention to detail and consistent follow-through
• Ability to identify issues early, escalate appropriately, and keep projects on track
• A collaborative team player who can also work independently with minimal supervision
• Proficiency with productivity tools such as Microsoft 365, Teams, and project tracking platforms

Desired Skills & Experience

• Prior experience working at or with a Managed Services Provider or technology company
• Exposure to IT project types such as network deployments, cloud migrations, Microsoft 365 rollouts, or hardware refreshes
• Familiarity with project management methodologies such as Waterfall or Agile/Scrum
• Experience using project management tools such as Asana, Monday.com, ConnectWise Manage, or similar
• Understanding of basic IT concepts including networking, endpoints, servers, and cloud environments
• CAPM, CompTIA Project+, or working toward a PMP certification is a plus

Benefits

• Competitive salary commensurate with experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for growth into a Senior Project Manager or Program Manager role
• Support for professional development and project management certifications
• Exposure to a wide variety of IT environments and technologies across a diverse client base
• A team-oriented culture that values communication, accountability, and continuous improvement