Junior IT Analyst

About the role

Your role as an Entry-Level Helpdesk Technician is vital for ensuring the smooth operation of our technical environment. By joining us, you’ll gain valuable experience and contribute to our global success.

Responsibilities

• Providing first-level technical support to employees and retail staff for basic IT issues.
• Logging and managing incidents and requests in the ticketing system.
• Escalating unresolved technical issues to senior support team members.
• Assisting with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
• Performing routine maintenance and basic troubleshooting for IT assets.
• Supporting Mac and Windows operating systems.
• Assisting with password resets and user account management in Active Directory.
• Helping maintain an accurate IT asset inventory.
• Assisting with the documentation of common technical issues and solutions.
• Providing support for new Retail Store setups, relocations, and minor technical updates.
• Working with the business and IT teams to ensure alignment with technical support standards.
• Assisting with Microsoft 365 (M365) administration, including user account setup and management.

Requirements

• Minimum High School Diploma or equivalent
• 1-2 years of experience in desktop support or a similar technical support role.
• Certifications are not required but are a plus.
• Basic knowledge of computer hardware and software.
• Strong interest in IT and willingness to learn.
• Good communication skills and a customer-focused attitude.

Skills

• Basic understanding of Windows 10 and 11 Pro/Enterprise.
• Familiarity with Microsoft 365 applications and administration.
• Basic knowledge of networking concepts (TCP/IP, DHCP, DNS).
• Understanding of Apple iOS.
• Experience with macOS.
• Good organizational skills and attention to detail.
• Ability to work collaboratively and take direction from senior team members.

Pay

$60,000 - $70,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY - based position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other AO employees.)