Junior Equipment & Service Technician (Beverage Industry)

About the company

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

Responsibilities

• Review training videos and manuals to understand equipment functionality.
• Communicate clearly with customers, explaining diagnoses and repairs to ensure they are informed and satisfied.
• Perform preventive maintenance on customers' equipment to help keep it working properly and avoid downtime.
• Assist with the installation of large or heavy equipment, ensuring seamless operation from the outset.
• Conduct on-location service calls, delivering professional and personable service.
• Maintain a proper inventory of parts and filters in service vehicles to enable first-visit repairs for clients.

Requirements

• Customer service excellence: ability to ask pertinent questions, listen actively, and resolve customer concerns with empathy and professionalism.
• Detail‑oriented: meticulousness and a keen eye for detail to ensure repairs are completed correctly the first time.
• Adaptability: capacity to learn from superiors and share thoughts.
• Team player: ability to collaborate effectively in a team environment and contribute to a positive workplace culture.
• Efficiency: ability to maintain quality while working in a fast‑paced environment.
• Background knowledge of electrical circuits and plumbing is preferred.
• Exceptional customer service skills and a strong customer focus.
• A valid driver's license with no infractions is required for local service appointments.
• A curious mindset and a strong desire to learn and develop professionally.
• Adaptability and problem‑solving abilities to address diverse challenges and provide effective solutions.

Goals

• On‑the‑Job Training & Probationary Evaluation: During the initial 45‑day probationary period, shadow a Service Technician and receive hands‑on training in equipment servicing, troubleshooting, safety procedures, and client interactions; the assigned Service Technician evaluates technical performance, client interactions, reliability, and ability to follow Crafty processes. Successful completion and a favorable evaluation are required to progress toward independent work.
• Training & Certification Completion: During the first three months, complete one assigned training course per week, including all required training videos, assessments, and corresponding certifications; completion verified through training records. Successful and timely completion is necessary to progress toward independent service work.
• First‑Visit Fix Rate: Work toward maintaining a first‑visit fix rate of 90% or above, as measured through Tableau, demonstrating the technical proficiency and troubleshooting skills required to progress to a Regular Service Technician; performance reviewed monthly, with consideration given to progression throughout the training and ramp period.

Benefits

• Crafty healthcare plan covering primary health, dental, and vision.
• 401(k) plan.
• Paid time off.
• Equipment certification courses.
• Parental leave.
• Crafty‑grade snacks, beverages, and fun events.

Pay

$21 to $24 per hour (final offer determined by cost of living, experience, expertise).

Schedule

Full‑time, on‑site, Monday through Friday, with travel to client offices within the Chicago market.