Junior Customer Success Manager

What You’ll Get

• Meaningful Purpose: Help organizations operate with integrity and protect their people at a scale few companies can match.
• High-Performance Environment: Move with urgency, set ambitious goals, and expect excellence. Trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture: Communicate openly, challenge ideas-not people, and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters: Authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results: Clear, competitive compensation designed to recognize measurable outcomes and real impact.

What You’ll Do

• Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response.
• Aid customers with questions related to onboarding, platform usage, and general product support.
• Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary.
• Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions.
• Affiliate with webinar coordination, customer education sessions, and training initiatives.
• Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service.
• Promote and guide customers toward self-service resources that help them quickly resolve common questions.
• Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base.
• Surface recurring issues and insights to internal teams to help improve products, processes, and customer resources.
• Coordinate internally to resolve customer challenges before they impact satisfaction or retention.
• Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programs, and customer education resources.

What You’ll Bring

• 2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles.
• Strong written and verbal communication skills with the ability to support customers across digital channels.
• Experience supporting customers through phone, email, chat, or help desk platforms.
• Ability to manage multiple customer inquiries while maintaining a high level of service quality.
• Comfort working with digital engagement tools, help center platforms, and knowledge base systems.
• Strong attention to detail and ability to document and maintain accurate information.
• Problem-solving mindset with the ability to collaborate across teams to resolve customer issues.
• Comfort working in a fast-paced environment supports a high volume of customers.

Our Side of the Deal

• We’ll be clear, we’ll move fast, and we’ll invest in your success.
• You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay for this role is $33.66 per hour with 5% MBO.