Junior Computer Operator

We are seeking a motivated and detail-oriented individual to support the Air Force Research Laboratory (AFRL) Department of War Supercomputing Resource Center (DSRC). This role serves as the primary operational monitor for High-Performance Computing (HPC) systems, enterprise storage, and critical facility infrastructure while providing Tier 1 user support and coordinating issue resolution with technical teams. This position is onsite at WPAFB, Dayton OH.

About the role

This position involves monitoring the health, availability, and performance of HPC systems, enterprise storage, and facility infrastructure, as well as providing Tier 1 Help Desk support and coordinating issue resolution.

Responsibilities

• Monitor the health, availability, and performance of HPC systems, enterprise storage, and facility infrastructure using system dashboards and monitoring tools.
• Monitor data center environmental systems, power distribution, UPS/generator status, and facility alarms, initiating appropriate response actions when required.
• Perform scheduled facility inspections and operational checks while documenting system status and observations.
• Serve as the first point of response for operational alerts, performing initial troubleshooting and escalating hardware, software, network, or facility issues to the appropriate technical teams.
• Provide Tier 1 Help Desk support, including account assistance, password resets, ticket creation, and basic troubleshooting in accordance with established procedures.
• Maintain accurate operational logs, shift documentation, and ServiceNow tickets to ensure effective communication and continuity between shifts.
• Deliver detailed shift turnover briefings and identify recurring operational issues or process improvement opportunities.

Requirements

• High School Diploma or equivalent.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong troubleshooting, customer service, verbal, and written communication skills.
• Ability to prioritize multiple tasks and respond effectively in a fast-paced operational environment.
• Willingness to work primarily second shift (1500 – 2300 EST) with flexibility to support weekends, holidays, and alternate schedules as required to meet mission needs.

Qualifications

• Associate’s degree in Information Technology or a related field, or equivalent experience.
• Experience in a Network Operations Center (NOC), data center, Help Desk, or enterprise IT environment.
• Familiarity with Linux/UNIX operating systems and HPC environments.
• Experience using system monitoring tools, workload managers (e.g., SLURM), or enterprise monitoring platforms.
• CompTIA Security+, Linux+, ITIL v4 Foundation, or equivalent technical certifications.

Pay

Full-Time Salary Range: $36,367 - $58,187. Individual salaries are determined by a variety of factors including business considerations, local market conditions, and internal equity, as well as candidate qualifications such as skills, education, and experience.

Schedule

Second Shift (1500 – 2300 EST). Candidates must be flexible to support varying schedules, including weekends and holidays, based on mission requirements.

Benefits

• Health, dental, and vision insurance.
• Health savings accounts.
• 401(k) savings plan.
• Disability coverage and life and accident insurance.
• Employee assistance program and legal plan.
• Paid time off, paid holidays, and other types of leave including paid parental, military, bereavement, and applicable federal and state sick leave.
• Employee recognition program with monetary or non-monetary awards.
• Discounts on home, auto, and pet insurance.
• Other incentives may be available based on position level and job specifics.

About the organization

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace, and security company delivering products and services for air, land, and naval forces, as well as advanced electronics, security, information technology solutions, and customer support services. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our work enables the U.S. military and government to recognize, manage, and defeat threats, inspiring us to push ourselves and our technologies to new levels.