Junior Associate, Compliance HelpDesk

Work you'll do

• Respond to support requests using automated phone and chat tools.
• Concisely and efficiently document the support requests in a manner that supports the substance of the discussion and support provided.
• Develop an understanding of Deloitte Independence policies.
• Guide callers through policy and mandatory requirements/procedures.

Qualifications

• Required: Bachelor's degree, minimum 1+ year of related experience, preferably customer support care within a consumer banking environment.
• Preferred: Proficiency using Microsoft Office applications, experience handling confidential or sensitive information, background in a banking, financial services, or regulated environment, ServiceNow or other incident reporting software familiarity, Knowledge of ethics, compliance, or independence-related processes.

Benefits

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,700 to $78,600.