Junior Account Manager - IG Therapy

Department: IG Therapy Sales • Reports To: Senior Sales Leader (SSL) • Status: Full time Exempt

About the role

The Account Manager supports the growth, retention, and development of referral relationships within an assigned mature territory. This role works closely with the Senior Sales Leader (SSL) to maintain existing accounts, ensure high levels of customer satisfaction, and drive referral growth. The Account Manager receives hands-on training and mentorship from the SSL while progressively assuming responsibility for designated accounts and business development activities.

Responsibilities

• Partner with SSL to support and maintain existing referral sources within the assigned territory.
• Conduct regular account visits to strengthen customer relationships and identify opportunities for growth.
• Provide exceptional customer service and act as a liaison between referral sources and internal operational teams.
• Assist with issue resolution, patient referral follow-up, and customer communication to ensure a positive experience.
• Participate in customer educational programs, lunches, and events as directed.
• Complete structured onboarding and territory training under the guidance of the SSL.
• Develop knowledge of specialty pharmacy services, disease states, payer processes, and competitive market dynamics.
• Meet and understand roles of internal team; attend company meetings, training sessions, and educational programs.
• Demonstrate increasing independence in territory management and account development.
• Manage a portfolio of assigned accounts identified by SSL and sales leadership.
• Develop and execute account plans to increase referrals and expand market share.
• Identify new referral opportunities within assigned accounts and targeted prospects.
• Track customer activity, opportunities, and outcomes using the company’s CRM platform.
• Collaborate with clinical, reimbursement, intake, and operations teams to support referral growth initiatives.

Requirements

• Bachelor’s degree or equivalent business experience preferred.
• Minimum of 2 years of account management or related sales experience.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to organize priorities and manage multiple accounts effectively.
• Proficiency with CRM systems and Microsoft Office applications.
• Valid driver’s license and ability to travel within assigned territory.

Key Competencies

• Relationship Building
• Customer Service Excellence
• Communication Skills
• Strategic Thinking
• Accountability
• Problem Solving
• Team Collaboration
• Territory Management
• Adaptability

Physical Demands

• Required to stand, walk, sit, talk and hear.
• Required to use hands to operate vehicles and office equipment.
• Must be able to occasionally lift and/or move up to 25 lbs.
• Specific vision requirements include: close, distance and peripheral vision, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.